The Organisation - Housing Association - Neighbourhood Team Leader
Comuno Talent Partners are working with a Housing Association in Merseyside to recruit an experienced and driven Neighbourhood Team Leader. You will manage and support a team of Neighbourhood Officers, a Tenancy Officer and a Neighbourhood Administrator, ensuring the effective delivery of high-quality housing management services.
This role is a 12 month fixed term contract, directly employed by the housing association.
The Role - Housing Association - Neighbourhood Team Leader
*Manage the day-to-day performance and workload of a team of Neighbourhood Officers, a Tenancy Officer and a Neighbourhood Administrator.
*Provide guidance, support and coaching to team members on housing management, policies, procedures and legal frameworks.
*Motivate and inspire your team to deliver high performance, excellent customer service and continuous improvement.
*Ensure effective management of tenancy portfolios, including tenancy sustainment, ASB case management and property standards.
*Support staff in handling complex or sensitive cases, including anti-social behaviour, domestic abuse and safeguarding concerns.
*Work collaboratively with internal teams and external partners to improve service delivery and resolve complex issues.
*Build and maintain strong relationships with key stakeholders, agencies and elected members.
*Attend and contribute to multi-agency meetings, resident forums and community meetings as required.
*Monitor performance using housing management systems, identifying risks and areas for improvement.
*Lead on performance management, addressing underperformance and supporting staff development.
*Contribute to management meetings, reporting on KPIs and service delivery outcomes.
*Support victims of domestic abuse and hate crime, including reviewing safeguarding measures and rehousing requests.
*Ensure compliance with policies, procedures, data protection and safeguarding responsibilities.
*Promote a culture of equality, diversity and inclusion in service delivery and team management.
The Person - Housing Association - Neighbourhood Team Leader
*GCSE English and Maths or equivalent
*Relevant housing qualification (or willingness to work towards, e.g. CIH Level 4)
*Strong experience in housing management and leading teams
*Proven ability to manage performance, motivate staff and drive service improvements
*Experience of working with external partners and stakeholders
*Knowledge of housing legislation, policies and procedures
*Experience managing complex cases including anti-social behaviour and safeguarding
*Strong communication, leadership and interpersonal skills
*Ability to analyse performance data and manage risk effectively
*Flexible approach to working hours, including evenings and weekends where required
*Ability to travel across locations