IT Support Engineer
other jobs ii Recruitment Consultancy
Added before 8 Days
- England,South West,Gloucestershire,Cheltenham
- Full Time, Permanent
- £32,000 - £35,000 per annum
Job Description:
What’s in it for you*Exposure to global IT operations across multiple locations
*Hands-on experience with Microsoft 365, cloud tech and security initiatives
*Opportunity to work on projects and service improvements, not just support tickets
*A role with autonomy, variety and real impact
*Clear progression into senior support or engineering roles
What you’ll be doing*Delivering 1st and 2nd line support to users (remote and occasional on-site)
*Troubleshooting hardware, software, networking and M365 issues
*Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID)
*Supporting endpoint management (Intune)
*Handling IT equipment lifecycle (setup, deployment, maintenance)
*Working with partners on incident resolution and escalations
*Contributing to IT projects, upgrades and improvements
*Maintaining documentation and identifying ways to improve services
Must-haves*1–3 years in IT support / service desk / MSP
*Strong knowledge of Microsoft 365
*Experience with Windows and Apple devices
*Understanding of Azure AD / Entra ID
*Strong problem-solving and communication skills
*Able to manage workload, take ownership and work independently
Nice to have*Experience with Intune or endpoint management tools
*Awareness of ITIL practices
*Basic cybersecurity knowledge
*Experience in a multi-site or global environment
*Involvement in IT projects or improvements
*Hands-on experience with Microsoft 365, cloud tech and security initiatives
*Opportunity to work on projects and service improvements, not just support tickets
*A role with autonomy, variety and real impact
*Clear progression into senior support or engineering roles
What you’ll be doing*Delivering 1st and 2nd line support to users (remote and occasional on-site)
*Troubleshooting hardware, software, networking and M365 issues
*Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID)
*Supporting endpoint management (Intune)
*Handling IT equipment lifecycle (setup, deployment, maintenance)
*Working with partners on incident resolution and escalations
*Contributing to IT projects, upgrades and improvements
*Maintaining documentation and identifying ways to improve services
Must-haves*1–3 years in IT support / service desk / MSP
*Strong knowledge of Microsoft 365
*Experience with Windows and Apple devices
*Understanding of Azure AD / Entra ID
*Strong problem-solving and communication skills
*Able to manage workload, take ownership and work independently
Nice to have*Experience with Intune or endpoint management tools
*Awareness of ITIL practices
*Basic cybersecurity knowledge
*Experience in a multi-site or global environment
*Involvement in IT projects or improvements
Job number 3708297
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
ii Recruitment Consultancy
Company size: 20–49 employees
Industry: Recruitment Consultancy
i2i recruitment is a unique independent recruitment agency based in Cheltenham providing recruitment solutions for the South West Region, taking a per...