Customer and Product Advisor
other jobs Elevation Recruitment Group
Added before 8 Days
- England,Yorkshire and The Humber,South Yorkshire,Sheffield
- Full Time, Permanent
- £27,000 - £29,000 per annum
Job Description:
Customer & Product Advisor
Sheffield | Monday - Friday (between 8am – 5pm (4pm finish on two days) | Competitive salary
Elevation Recruitment Group’s Business Support team are exclusively partnering with a well-established and growing organisation in Sheffield to recruit a Customer & Product Advisor. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys combining customer service with technical problem-solving and operational support.
Benefits:
*25 days holiday + bank holidays
*Your birthday off
*Early finish on a Friday
*Health cash plan
*Profit share scheme
*Life assurance
*Nursery support
*Employee discounts
*Ongoing personal and professional development opportunities
The Role
This is a varied, hybrid position where you’ll play a key role in delivering outstanding customer experiences while supporting technical queries, systems, and logistics coordination.
Key responsibilities include:
*Handling customer enquiries via phone, email, and social channels
*Diagnosing product issues and providing clear, accurate technical guidance
*Processing orders, replacements, and warranty claims
*Managing complaints professionally and escalating where needed
*Supporting system testing, UAT activities, and rollouts (including CRM/SAP systems)
*Assisting with process improvements and system updates
*Maintaining accurate CRM records and documentation
*Coordinating with 3PL partners for EU shipments
*Preparing and checking export documentation
*Supporting logistics queries and tracking shipments
*Logging product and quality issues
*Supporting trend analysis and continuous improvement initiatives
About You
*Proven background in customer service within a manufacturing or technical environment
*Strong communication skills with the ability to explain technical information clearly
*Confident using CRM systems (SAP knowledge highly desirable)
*Organised, detail-oriented, and able to manage multiple priorities
*A proactive, team-focused approach with a willingness to learn
Experience & Skills
*2–3 years’ experience in customer service or technical support
*Strong administrative and IT skills (Microsoft Office)
*Experience working with CRM systems
*SAP or Salesforce experience (or similar)
*Exposure to system testing or rollouts
*Understanding of technical products (e.g. tools or similar)
*Basic export/logistics knowledge or EDI experience
This is a genuinely exciting opportunity to join a collaborative, forward-thinking team where you can develop your skills and make a real impact.
For more information, contact Sarah or Amy at Elevation Recruitment Group today - this is not an opportunity to miss.
Sheffield | Monday - Friday (between 8am – 5pm (4pm finish on two days) | Competitive salary
Elevation Recruitment Group’s Business Support team are exclusively partnering with a well-established and growing organisation in Sheffield to recruit a Customer & Product Advisor. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys combining customer service with technical problem-solving and operational support.
Benefits:
*25 days holiday + bank holidays
*Your birthday off
*Early finish on a Friday
*Health cash plan
*Profit share scheme
*Life assurance
*Nursery support
*Employee discounts
*Ongoing personal and professional development opportunities
The Role
This is a varied, hybrid position where you’ll play a key role in delivering outstanding customer experiences while supporting technical queries, systems, and logistics coordination.
Key responsibilities include:
*Handling customer enquiries via phone, email, and social channels
*Diagnosing product issues and providing clear, accurate technical guidance
*Processing orders, replacements, and warranty claims
*Managing complaints professionally and escalating where needed
*Supporting system testing, UAT activities, and rollouts (including CRM/SAP systems)
*Assisting with process improvements and system updates
*Maintaining accurate CRM records and documentation
*Coordinating with 3PL partners for EU shipments
*Preparing and checking export documentation
*Supporting logistics queries and tracking shipments
*Logging product and quality issues
*Supporting trend analysis and continuous improvement initiatives
About You
*Proven background in customer service within a manufacturing or technical environment
*Strong communication skills with the ability to explain technical information clearly
*Confident using CRM systems (SAP knowledge highly desirable)
*Organised, detail-oriented, and able to manage multiple priorities
*A proactive, team-focused approach with a willingness to learn
Experience & Skills
*2–3 years’ experience in customer service or technical support
*Strong administrative and IT skills (Microsoft Office)
*Experience working with CRM systems
*SAP or Salesforce experience (or similar)
*Exposure to system testing or rollouts
*Understanding of technical products (e.g. tools or similar)
*Basic export/logistics knowledge or EDI experience
This is a genuinely exciting opportunity to join a collaborative, forward-thinking team where you can develop your skills and make a real impact.
For more information, contact Sarah or Amy at Elevation Recruitment Group today - this is not an opportunity to miss.
Job number 3708729
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Company Details:
Elevation Recruitment Group
As an integrated Group of multi-disciplined recruitment specialists, Elevation is deliberately dedicated to our clients in Yorkshire, Lincolnshire and...