Job Title: Night Assistant
Contract Type: Permanent
Salary: £26,227.50 per annum (plus 10% night allowance)
Working Hours: Full Time – 37.5 Hours
Working Pattern: 4 on 4 off, 20:35 - 07:15
Location: Britton House, Warmley, Bristol

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.


Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.


The difference you will make as a Night Assistant
You will empower our customers to live independent, fulfilling, and dignified lives in our Independent Living services.
Duties will include:
• Provide assistance to residents in need of physical personal care during the night ensuring dignity and privacy is upheld
• Recognise distress and identify and assess positive ways to reduce it
• Encourage independence in residents where possible
• Actively participates in specified care management programmes
• Provide assistance with laundry as well as assist customers with catering skills


About you
We are looking for someone with:
• An optimistic, flexible, and non-judgemental approach
• Excellent verbal and written communication skills with individuals from a variety of different backgrounds
• Experience working in a customer focused environment within a residential setting with a diverse client group of vulnerable adults
• Basic administrative skills with the ability to use Microsoft Office including Word, Outlook, and Excel
• Awareness of housing, health and safety legislation and regulations will also be important


Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits


Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.


Applications may close before the deadline, so please apply early to be considered


Role Profile
• Work collaboratively as part of a committed team to carry out a diverse range of tasks, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager.
• Recognise and identify each individual customer’s needs to ensure they receive a person-cantered approach that puts the customer at the heart of everything we do by:
- Enabling customers to meet the aspirations within their individual support plans, whilst keeping up-to-date information on their changing needs
- Helping customers with daily activities, domestic support and assisting with preparation of meals, snacks and drinks whilst ensuring they maintain as much independence as possible
- Safely helping with customer’s mobility including use of assessed equipment,
- aids or other manual handling equipment
- Supporting customers with administering medication
- Providing personal care and support to customers in line with Care Quality
- Commission (CQC) definitions, including helping customers to maintain their personal hygiene, appearance and physical wellbeing
- Inspire and motivate customers to develop life skills, independence and emotional well-being by:
- Recognising and engaging customers in activities that they show passion or interest in
- Working with customers to seek employment or volunteering opportunities for their personal development
- Encouraging and enabling customers to communicate and interact with other people to build and develop relationships
- Supporting and monitoring customers’ emotional wellbeing and healthcare needs ensuring appropriate contact and support with healthcare professionals
• Helping customers with the management of their personal affairs when this is part of their individual support plan e.g. reading letters, managing utilities, handling small amounts of money for shopping.
• Communicate clearly, building trusted relationships with customers and their wider support network (family, friends, GPs, Social Worker, etc.).
• Provide companionship to customers, engaging in conversation to build genuine and trusted relationships.
• Take pride and initiative in working...