Introduction

At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.
Overview

Pen Underwriting is looking to hire a data technician within the Business Operations team. The Business Operations team are responsible for the management and oversight of data ingestion across the Pen underwriting business. It is the role of the team to ensure that data is collected, processed, and uploaded into our core systems efficiently and accurately.
As an integral part of the team, the role will be responsible for monitoring data quality, troubleshooting issues with our supporting brokers and resolving queries efficiently. The role extends to delivering reporting to our insurer partners and internal stakeholders.
This role is perfect for someone who thrives in a fast-paced environment and who is adept at balancing multiple priorities and meeting monthly deadlines. You’ll also have the opportunity to contribute towards process improvements.
This is an exceptional opportunity to become part of a diverse team with a wide range of experiences and skill sets, all working towards a common goal.
The position is based in our new Chelmsford offices, offering a flexible hybrid working environment.

How you’ll make an impact

*Monitor & Troubleshoot: You’ll play a crucial role in monitoring insurance data quality, troubleshooting issues, and resolving queries with our supporting brokers.
*Reporting Excellence: Deliver comprehensive insurance reports to our insurer partners and internal stakeholders, contributing to our success.
*Process Improvement: Be a key player in suggesting and implementing process improvements to enhance team efficiency in insurance data management.
*Collaborative Environment: Work closely with various Pen teams, including actuarial pricing, Operations, and Finance, on exciting ad hoc projects related to insurance data.

About You

*Excel Expertise: Strong skills in Excel, including VLOOKUPS, analysing data from spreadsheets and pivot tables.
*Analytical Mindset: A logical approach with the ability to quickly understand data validations and behaviour concepts.
*Data Interpretation: Be capable of analysing and interpreting data trends and effectively communicating findings to stakeholders and management.
*Relationship Building: Comfortable in building rapport and liaising with both internal and external stakeholders.
*Eager Learner: Keen to learn new concepts in a fast-paced environment.
*Ownership: Ability to take ownership of processes and issues from investigation to resolution.
*Insurance Experience: Beneficial but not essential.
*Hybrid Role: Flexibility to work both in-office and remotely.
*Eligibility: Must be eligible to work in the UK.
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Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
*Minimum of 25 days holiday, plus bank holidays, and the option to ’buy’ extra days
*Defined contribution pension scheme, which Gallagher will also contribute to
*Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
*Income protection, we’ll cover up to 50% of your annual income, with options to top up
*Health cash plan or Private medical insurance
Other benefits include:
*Three fully paid volunteering days per year
*Employee Stock Purchase plan, offering company shares at a discount
*Share incentive plan, HMRC approved, tax effective, stock purchase plan
*Critical illness cover
*Discounted gym membership, with over 3,000 gyms nationally
*Season ticket loan
*Access to a discounted voucher portal to save money on your weekly shop or next big purchase
*Emergency back-up family care
*And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in additio