Introduction

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview

Are you ready to start your career in claims management and settlement negotiations? WK Webster, a Gallagher Bassett company, is looking for a Case Assistant to join our team. This is a full-time, office-based role in Kent. This is your chance to gain hands-on experience, receive comprehensive training, and grow into a case handler role.

How you’ll make an impact

As a Case Assistant, you’ll play a key role in supporting our team and ensuring everything runs smoothly. Your responsibilities will include:
*Keeping our case and document management systems up to date with accurate information.
*Registering new claims and uploading important documents.
*Organising incoming correspondence and documents according to our processes.
*Working with the Accounts team to ensure timely payments and manage financial records.
*Preparing client reports and presentations using Word, Excel, and PowerPoint.
*Monitoring inboxes and assisting with general case administration.
*Helping with other tasks to support the Case Handler team.
You’ll receive thorough training in claims handling, work alongside experienced professionals, and have clear opportunities to grow into a claims handling role.

About You

*Strong organisational and time management skills.
*Clear and professional communication skills, both written and verbal.
*Proficiency in MS Office tools like Word, Excel, and PowerPoint.
*The ability to work independently and as part of a team.
*A keen eye for detail and the ability to stay focused in a fast-paced environment.
Must be eligible to work in the UK.
Compensation and Benefits
We offer a competitive salary, a supportive team, and exciting career opportunities. Our benefits include:
*At least 25 days of holiday, plus bank holidays, with the option to buy extra days.
*A defined contribution pension scheme with Gallagher contributions.
*Life insurance covering 4x your basic annual salary, with options to increase to 10x.
*Income protection covering up to 50% of your annual income, with options to top up.
*Health cash plan or private medical insurance.
Additional benefits include:
*Three fully paid volunteering days per year.
*Employee Stock Purchase Plan with discounted shares.
*Share Incentive Plan (tax-effective).
*Critical illness cover.
*Discounted gym memberships at over 3,000 gyms nationwide.
*Season ticket loans.
*Access to a discounted voucher portal for savings on shopping and big purchases.
*Emergency back-up family care.
*And much more!
Join us at WK Webster and take the first step towards a rewarding career in claims management.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
*Minimum of 25 days holiday, plus bank holidays, and the option to ’buy’ extra days
*Defined contribution pension scheme, which Gallagher will also contribute to
*Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
*Income protection, we’ll cover up to 50% of your annual income, with options to top up
*Health cash plan or Private medical insurance
Other benefits include:
*Three fully paid volunteering days per year
*Employee Stock Purchase plan, offering company shares at a discount
*Share incentive plan, HMRC approved, tax effective, stock purchase plan
*Critical illness cover
*Discounted gym membership, with over 3,000 gyms nationally
*Season ticket loan
*Access to a discounted voucher portal to save money on your weekly shop or next big purchase
*Emergency back-up family care
*And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.