My client is seeking an experienced and driven Client Success Manager to take ownership of one of their largest accounts. This is a key role within the business, responsible for ensuring delivery to cost, quality, and schedule while acting as the central interface between customers, senior leadership, and cross-functional teams.
Purpose of the Role
You will be accountable for the successful management of one of the largest company programmes, ensuring customer requirements are met while driving performance improvements in line with business objectives.
Key Responsibilities
*Manage the customer account end-to-end
*Deliver programmes on time, to cost, and to quality standards
*Provide regular programme update reports both internally and externally
*Manage despatch schedules and customer demand signals
*Own and report on QCD (Quality, Cost, Delivery) metrics for parts flowing through the business
*Interface effectively with customers, senior management, and internal departments
*Plan for and manage programme recovery activities when required
*Generate and maintain visual business metrics to track performance and targets
*Support business development, growth, and continuous improvement projects
*Lead by example, maintaining high standards of behaviour in line with company policies
Core Skills & Experience
*Strong knowledge of production processes and customer relationship management
(ideally within aerospace, automotive, or a similar manufacturing environment)
*Proven experience working within cross-functional teams
*Excellent problem-solving, decision-making, and analytical skills
*Strong customer focus with commercial awareness
*Outstanding communication and negotiation skills
*Experience using project management methodologies and tools
*Ability to work under pressure, both independently and as part of a team
*Experience with: *MRP management and deployment
*Lead time analysis
*Capacity management and development
*Structured problem-solving techniques

SQCDP Commitment
The role actively supports the company’s SQCDP framework:
*Safety: Working in line with all accredited safety standards
*Quality: Supporting quality accreditations and right-first-time delivery
*Cost: Driving cost reduction and continuous improvement initiatives
*Delivery: Improving delivery performance beyond customer expectations
*People: Promoting diversity, inclusion, wellbeing, and positive cultural change
If this role is of interest and you would like to be considered for the opportunity, please reach out to Alex Brown in the Basildon office.