Lead Developer D365
£80,000 per annum
Bedford
Permanent
Hybrid Working


Join us at the Money and Pensions Service (MaPS) as a Lead Developer (365). You will join
the Omnichannel team responsible for managing Dynamics 365 CRM and Genesys Cloud
CX. You will lead the development of our D365 solutions and integrations into our broader
Azure-based architecture, collaborating with the Product Owner, Developers, Solutions Architect and
Business Analyst. Our wider architecture includes Azure Functions, Azure Service Bus, API
integrations, Azure DevOps CI/CD pipelines, Terraform (Infrastructure as Code), React-
based front-end components, Genesys Cloud CX and .NET/C# APIs.


A lead developer leads development on one or a small number of related project teams.
Key Accountabilities
• Collaborate within an agile team and lead the development of digital products using D365
CRM, .NET/C# and Azure services, ensuring efficient, modular and maintainable code.
• Produce testable code complete with unit and integration tests.
• Establish and enforce coding standards, engineering practices and CI/CD approaches
across D365 and related integrations.
• Define and establish reusable engineering patterns, shared components and solution
templates across D365 and Power Platform to ensure consistency, scalability and
accelerated delivery.
• Make clear technical decisions regarding use of plugins, custom APIs, Azure Functions,
Service Bus and other distributed components.
• Define integration and architectural patterns in collaboration with Solutions Architects.
• Ensure D365 solutions align with MaPS engineering standards, DevOps practices and
architectural governance.
• Build and manage Azure resources (e.g., Azure Functions, Logic Apps, Key Vault, API
Management) to support scalable and secure application backends.
• Leverage Azure Service Bus topics and queues to orchestrate asynchronous workflows
and
decouple services.
• Use Terraform for Infrastructure as Code (IaC) to provision and manage cloud
environments.
• Release code and D365 solutions via Azure DevOps pipelines.
• Implement robust logging, monitoring and observability patterns across D365 and Azure
components.
• Build in accordance with GDS Service Standards and Secure by Design Principles.
• Line manage and mentor two D365 developers, supporting capability growth and
performance.
• Promote collaborative engineering culture and reduce reliance on external suppliers.
• Document technical designs, configurations, and deployment procedures to support
maintainability and knowledge transfer.
Essential:
• Strong C# / .NET engineering background, with experience building enterprise-grade,
maintainable and testable solutions.
• Extensive experience customising and extending Dynamics 365 CRM, including plugins,
SDK, Web API and Dataverse.
• Hands-on experience with Microsoft Power Platform tools (Power Automate, Power Apps,
Dataverse) used in conjunction with custom code and integrations in enterprise
environments.
• Experience designing and implementing Azure-based integrations, including Azure
Functions, Service Bus and API integrations within distributed architectures.
• Experience leading engineers or technical workstreams, including setting coding
standards,
mentoring developers and contributing to architectural decisions.
Desirable:
• Experience integrating with Genesys APIs or similar contact centre platforms.
• Experience with Customer Service, Sales and Marketing modules.
• Experience configuring and customising D365 CRM components (workflows, dashboards,
forms, views, reports) with an understanding of when configuration is appropriate versus
custom code or external services.


We are committed to transforming lives and making a positive societal impact.
Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that
we have created. The diversity of our people is a strength that we embrace and wish to build
upon, so we are committed to attracting people of all backgrounds. We work hard to ensure
that we have a progressive approach to inclusion, equity, and belonging. We really do want
our colleagues to "bring their whole selves to work."
Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health,
men’s health, ethnicity, and diversity.
What We Offer
• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers
Flexible Working


At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid
basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non-
contractual arrangement and our headquarters in Bedford will be your contractual place of
work. The number of days that anyone will be able to work at home will be determined
primarily by business needs, but personal and other relevant circumstances will also be
considered. If you are successful, any opportunities for hybrid working, including whether a
hybrid working arrangement is suitable for you, will be discussed with you prior to you taking
up your post.


Job Reference: MaPS01144
Close Date: 24/4/2026