Insurance Renewals Advisor - Glasgow - Up to £30,000
Join one of the UK’s leading taxi insurance providers and become a key part of a team that puts the customer journey at the heart of everything it does.
This is a role for someone who takes pride in delivering excellent service and wants to work for an established, specialist insurer with a genuine presence across the UK. You’ll handle the full range of customer touchpoints - from renewals and adjustments through to queries and claims support - in a team that values integrity, collaboration and doing things properly.
Salary: Up to £30,000
Location: Glasgow
Working pattern: Office based
What you’ll be doing
*Managing renewals, mid-term adjustments and day-to-day customer service queries across the full range of products
*Delivering a friendly, efficient and compliant service across phone, email, post and in-person channels
*Planning and processing your own workload - and supporting the wider team with theirs
*Building effective relationships with customers and colleagues alike
*Contributing ideas to improve team systems, processes and ways of working
*Keeping your product knowledge and CPD up to date
*Acting as an active, positive part of the team in hitting service, renewal and admin goals
*Ensuring all activity adheres to FCA rules, company guidelines and Treating Customers Fairly principles
What they’re looking for
*Experience in insurance customer service, renewals or a similar role
*A genuine customer-first approach - honest, clear and straightforward in everything you do
*Results-driven and self-motivated, with strong organisational and time management skills
*A strong communicator - both written and verbal
*A team player who leads by example
*IT literate and comfortable managing your own workload efficiently
Why this role?
*A specialist, well-established insurer with a strong presence across seven UK locations
*A role with real variety - no two days the same
*A team culture built around integrity, fairness and doing right by the customer
*Ongoing CPD support to keep your knowledge sharp and your career moving
*The chance to be part of a business that genuinely values the people in it
Ready to make a move? Get in touch - even if you’re just exploring your options.
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