IT Support Engineer
Location: Liverpool (with travel to customer sites)
Salary: £25,000 – £30,000 + benefits
We’re working with a growing managed services provider looking for an IT Support Engineer to deliver high-quality onsite and remote support to a varied customer base.
This is a hands-on role suited to someone who enjoys working autonomously, solving problems end-to-end, and building strong client relationships.
The Role You’ll provide both onsite and remote support across multiple client environments, taking ownership of issues and ensuring a smooth end-user experience.
Key responsibilities include:
*Delivering onsite support as part of a managed service offering
*Providing remote support via RDP/RDS and monitoring tools
*Diagnosing and resolving hardware, software and network issues
*Taking ownership of support tickets through to resolution
*Installing and configuring systems, devices and applications
*Maintaining accurate documentation and updating stakeholders on progress
About You You’ll already have experience in a client-facing 1st line or early 2nd line support role, with strong troubleshooting ability and confidence working independently on customer sites.
Experience required:
*Active Directory, Group Policy, DNS and DHCP
*Microsoft 365 administration (including user provisioning)
*Windows 11 and Windows Server environments
*Network infrastructure (switches, routers, firewalls)
*Printer and peripheral setup
*Backup and endpoint protection solutions
*General network and system monitoring
Exposure to AWS or other cloud platforms would be beneficial.
Additional Requirements *Full UK driving licence and access to a car
*Willingness to travel to customer sites (primarily regional, with occasional UK-wide travel)
Why Apply? *Varied client environments – no two days the same
*Strong exposure across infrastructure, networking and cloud
*Opportunity to progress into a more senior support or infrastructure role