Software Support Consultant
other jobs Nigel Wright Group
Added before 2 Days
- England,North East,Tyne and Wear,Newcastle upon Tyne
- Full Time, Permanent
- Salary negotiable
Job Description:
The Opportunity:
An innovative and fast-growing software business within the property and digital surveying space is looking to hire a proactive Software Support Consultant to join its Operations team.
This organisation delivers a market-leading platform used by surveying practices and asset management firms to digitally capture and manage data, helping customers produce high-quality outputs and operate more efficiently. Due to continued growth, they are expanding their support function.
The Role:
As a Software Support Consultant, you’ll be a key part of the operations team, acting as a front-line contact for customers and supporting them through the full resolution of software-related queries.
Key responsibilities include:
*Managing and triaging inbound support queries across email, live chat and phone
*Resolving customer issues and escalating to internal teams where required
*Proactively managing customer expectations and communicating progress
*Supporting customer implementations alongside Customer Success colleagues
*Using ticketing systems to log, track and resolve issues
*Contributing to process improvements and support initiatives as the business scales
About you:
You’ll be an enthusiastic and motivated individual with a genuine interest in software and technology, looking to build a long-term career in customer support.
We’re ideally looking for:
*1–2 years’ experience in a customer support, service desk or customer-facing role
*Strong written and verbal communication skills
*Experience using ticketing / case management systems
*Passion for technology and helping customers succeed
*A positive, accountable mindset with strong attention to detail
*Ability to work independently while contributing effectively as part of a team
Additional skills that are beneficial:
*Excel skills (macros advantageous but not essential)
*Exposure to analytics or reporting tools (e.g. Power BI, Tableau, similar)
*A technology-related qualification or degree
Why Join?
*Join a growing, forward-thinking software business
*Remote-first working with optional office access
*Clear opportunity to develop a career in software support and operations
*Supportive team environment with scope to take on more responsibility
An innovative and fast-growing software business within the property and digital surveying space is looking to hire a proactive Software Support Consultant to join its Operations team.
This organisation delivers a market-leading platform used by surveying practices and asset management firms to digitally capture and manage data, helping customers produce high-quality outputs and operate more efficiently. Due to continued growth, they are expanding their support function.
The Role:
As a Software Support Consultant, you’ll be a key part of the operations team, acting as a front-line contact for customers and supporting them through the full resolution of software-related queries.
Key responsibilities include:
*Managing and triaging inbound support queries across email, live chat and phone
*Resolving customer issues and escalating to internal teams where required
*Proactively managing customer expectations and communicating progress
*Supporting customer implementations alongside Customer Success colleagues
*Using ticketing systems to log, track and resolve issues
*Contributing to process improvements and support initiatives as the business scales
About you:
You’ll be an enthusiastic and motivated individual with a genuine interest in software and technology, looking to build a long-term career in customer support.
We’re ideally looking for:
*1–2 years’ experience in a customer support, service desk or customer-facing role
*Strong written and verbal communication skills
*Experience using ticketing / case management systems
*Passion for technology and helping customers succeed
*A positive, accountable mindset with strong attention to detail
*Ability to work independently while contributing effectively as part of a team
Additional skills that are beneficial:
*Excel skills (macros advantageous but not essential)
*Exposure to analytics or reporting tools (e.g. Power BI, Tableau, similar)
*A technology-related qualification or degree
Why Join?
*Join a growing, forward-thinking software business
*Remote-first working with optional office access
*Clear opportunity to develop a career in software support and operations
*Supportive team environment with scope to take on more responsibility
Job number 3713698
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Company Details:
Nigel Wright Group
Company size: 100–249 employees
Industry: Recruitment Consultancy
As the preferred talent partner for over 35 years, Nigel Wright Group has significant experience in connecting great people to great opportunities. We...