Contract and Compliance Officer/Inspector
An exciting opportunity has arisen for a Contract and Compliance Officer to support the delivery of high-quality temporary accommodation services, for a London based local authortiy. This role plays a vital part in ensuring that accommodation provided through third-party contracts meets required standards, regulatory obligations, and the needs of residents. This is a permanent position offering strong opportunities for development within a dynamic and fast-paced environment.
Key duties:
• Manage a portfolio of accommodation providers, ensuring compliance with contractual standards and service expectations.
• Carry out pre- and post-inspections of properties, producing detailed reports and ensuring required works are completed.
• Procure and assess temporary accommodation offers in line with agreed procedures and frameworks.
• Validate health and safety documentation including gas, electrical, EPC, fire risk, and legionella certifications.
• Investigate property-related complaints, including damp and mould, and ensure timely resolution with providers.
• Maintain accurate records using housing management systems and produce performance and compliance reports.
• Support responses to enquiries and complaints from stakeholders, ensuring deadlines and quality standards are met.
• Monitor contractor and provider performance, driving service improvements where required.
• Work collaboratively with internal teams and external partners to ensure effective service delivery.
• Contribute to data analysis, reporting, and service improvement initiatives.
Client Requirements:
• Proven experience in contract management, compliance, or housing/property services.
• Strong understanding of housing legislation, health and safety requirements, and property standards.
• Experience conducting property inspections and producing detailed reports.
• Ability to manage relationships with contractors, agents, and stakeholders effectively.
• Skilled in analysing data and producing reports for a range of audiences.
• Excellent communication skills, with the ability to handle sensitive situations professionally.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Proficient in Microsoft Office and housing or compliance management systems.