Customer Care Specialist (12 month FTC)
Salary - £32,000
Location - Dorking
Monday – Friday




We are currently partnering with a global manufacturer to recruit an experienced Customer Care Specialist for a 12-month fixed-term contract based in Dorking.
This is an excellent opportunity to join a highly regarded organisation at the forefront of robotic compound management and biological sample storage solutions. You’ll play a key role in delivering exceptional customer service within a fast-paced, collaborative environment.
The Role
As a Customer Care Specialist, you will act as a central point of contact for customers, managing orders and resolving queries while working closely with internal teams to ensure smooth order fulfilment.
Key responsibilities include:
*Processing and managing customer orders across consumables, hardware, and project-based requirements
*Handling customer queries via phone and email, including order status, pricing, stock availability, and returns
*Monitoring open and held orders, proactively resolving issues and ensuring timely delivery
*Investigating and supporting resolution of production, shipping, and invoicing queries
*Managing customer accounts with staged releases, blanket POs, and held orders
*Ensuring all processes comply with internal procedures and regulatory standards
*Building strong relationships across departments to support the full order lifecycle (Inquiry to Order and Order to Remittance)
*Following up on order discrepancies and escalating where necessary
About You
We’re looking for a proactive and detail-oriented individual who thrives in a busy environment and is passionate about delivering a high standard of customer service.
You will have:
*Previous experience in a customer service role within manufacturing, life sciences, or a similarly complex environment
*Strong communication skills with a professional and customer-focused approach
*Experience working with ERP systems (Oracle preferred) and ideally Salesforce
*Excellent organisational skills and the ability to manage multiple priorities
*A collaborative mindset with strong problem-solving abilities
*Confidence working independently in a high-volume setting


Please note: Due to the high volume of applications, if you haven’t been contacted within 10 days, unfortunately you have not been shortlisted on this occasion.
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