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Fantastic opportunity for you to join a reputable business, within a trainee role. No office experience required! ** For this role, you must be able to start 1st June 2026**
From day one you will have a training programme and be part of their academy, training you to handle customer queries with ease.
As a Customer Advisor, you will be the first point of contact for both new and existing clients, confidently managing customer queries and a wide range of customer service requests.
This role is easily commutable by car, or by train (Norwich - 15 minutes - Ipswich - 20 minutes)
Key Accountabilities
*Respond to inbound calls and client enquiries with professionalism and confidence.
*Conduct outbound calls to support customer needs and follow up on enquiries.
*Assist customers through digital channels, including email and live chat.
*Provide accurate quotations and tailored solutions with a strong focus on customer satisfaction.
*Offer clear guidance on full range of products.
*Deliver a seamless service experience that supports long-term client relationships.
*Ensure full compliance with company policies, procedures, and regulatory requirements.
Experience & Requirements
*No previous experience required; strong communication and telephone skills are essential.
*A customer-focused mindset with excellent attention to detail and the ability to learn quickly.
*Basic proficiency in English, maths, and computer use, with a commitment to delivering high-quality service.
*A proactive, solutions-focused team player with strong interpersonal skills.
*High attention to detail and strong analytical abilities.
*Excellent communication and relationship-building skills.
*Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
What We Offer
*Bespoke in-house training to support your development.
*Starting salary of £26,780 per annum, with opportunities to increase earnings through performance and overtime.
*Access to Perkbox, offering discounts and perks on everyday purchases and experiences.
*31 days of holiday, including public holidays, supporting a healthy work-life balance.
*Exciting progression opportunities within a fast-growing, well-established company.
*Company pension scheme.
*Discretionary performance-based bonus.