Complaints Specialist - Insurance - Fully Remote
other jobs Advancing People
Added before 4 Days
- England,London,City of London
- Full Time, Permanent
- £45,000 - £55,000 per annum, inc benefits
Job Description:
Advancing People - Recruitment Specialists are now recruiting for a remote Insurance Claims Complaints Specialist to join a VC Backed Tech company who are using AI to help insurers process Claims in record time.
Our client have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.
As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome.
This role is ideal for:
*An experienced complaints specialist who wants real ownership in a high-growth environment
*A senior insurance claims handler ready to specialise and build a function from scratch
The Role:
*Own your specialist function end to end with high autonomy
*Investigate, build cases, and drive outcomes across the claims portfolio
*Develop and improve processes, templates, and workflows as the function scales
*Coach claims handlers on identifying relevant opportunities at the point of claim
*Track and report on performance metrics for your function
*Attend client meetings as a domain expert in your specialism
*Maintain accurate records for audit, compliance, and client reporting
The Person:
*Based anywhere within the UK or Ireland with work authorisation
*At least 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance
*Strong organisation and ability to prioritise independently
*Comfortable using data to make decisions
*Team-oriented, hardworking, and ambitious
*Experience leading, mentoring, or coaching others is beneficial
*Startup or high-growth experience is a plus
This is a full time Permanent fully remote position offering an annual salary of £45,000 -£55,000 + 15% Bonus + Equity as well as very attractive company benefits.
The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time)
Advancing People - The Recruitment Specialist
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Our client have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.
As a Complaints Specialist you will be responsible managing complaints end to end, from first notification through to a successful outcome.
This role is ideal for:
*An experienced complaints specialist who wants real ownership in a high-growth environment
*A senior insurance claims handler ready to specialise and build a function from scratch
The Role:
*Own your specialist function end to end with high autonomy
*Investigate, build cases, and drive outcomes across the claims portfolio
*Develop and improve processes, templates, and workflows as the function scales
*Coach claims handlers on identifying relevant opportunities at the point of claim
*Track and report on performance metrics for your function
*Attend client meetings as a domain expert in your specialism
*Maintain accurate records for audit, compliance, and client reporting
The Person:
*Based anywhere within the UK or Ireland with work authorisation
*At least 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance
*Strong organisation and ability to prioritise independently
*Comfortable using data to make decisions
*Team-oriented, hardworking, and ambitious
*Experience leading, mentoring, or coaching others is beneficial
*Startup or high-growth experience is a plus
This is a full time Permanent fully remote position offering an annual salary of £45,000 -£55,000 + 15% Bonus + Equity as well as very attractive company benefits.
The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time)
Advancing People - The Recruitment Specialist
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Job number 3718054
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Advancing People
Company size: 11-50 employees
Industry: Staffing and Recruiting
Advancing People are an established specialist recruitment company covering the following sectors:
Sales - Commercial - Multilingual - IT - covering ...