Customer Service Operator (Customs)
Felixstowe
Office based - Monday - Friday
£25,000 – £35,000 DOE
Do you live and breathe customs clearance? Thrive on the buzz of port operations and keeping freight moving without delay? If you want a front-line role at the UK’s busiest container port where your expertise genuinely counts, this could be the role for you.
We’re working with a well-established and fast-moving freight forwarding business in Felixstowe, looking to expand their customs team with a driven Customer Service Operator (Customs).
Why This Role WorksYou’ll sit right at the centre of the customs operation—liaising with shippers, hauliers, shipping lines and internal teams to keep cargo flowing compliantly and on time. This is a hands-on, operational role where your customs knowledge has real impact on day-to-day port activity.
What You’ll Be Doing*Preparing and processing customs entries in CDS accurately and efficiently
*Managing job bookings, costings and invoicing across import/export movements
*Acting as a key point of contact for customers, agents, hauliers and port partners
*Ensuring all declarations meet HMRC and compliance requirements
*Proactively resolving clearance issues, delays and documentation queries
*Maintaining fully compliant job files with precise attention to detail
*Contributing to weekly and monthly operational reporting
*Working closely with the wider operations team to deliver a seamless customer experience
What We’re Looking For*Solid, hands-on experience with customs clearance procedures
*Strong understanding of port, freight forwarding and customs operations
*A proactive, solutions-driven approach with excellent attention to detail
*Confident communicator with strong customer service instincts
*Ability to work under pressure, prioritise workloads and hit deadlines
*Comfortable using IT systems and customs platforms
*A team player who thrives in a busy, operational environment
What’s In It for You?*Competitive salary of £25,000–£35,000 depending on experience
*A pivotal role within a high-volume Felixstowe port operation
*Supportive management and a collaborative, knowledgeable team
*Clear opportunities to develop and progress within customs and freight forwarding
Interested?If you’re ready to step into a role where your customs expertise keeps freight moving and customers happy, we’d love to hear from you.
Apply today or get in touch to find out more.