Pensions Administrator Trainee – September 2026
Register your interest in joining Isio’s Pensions Administration Trainee Academy, based in our Belfast office, starting in September 2026. Our Academy is designed to support you as you begin your career in pensions, combining structured training, hands-on experience and ongoing support. By registering your interest, you’ll be the first to know when applications go live, giving you the opportunity to apply as soon as the role opens.


Role Profile: Pension Administrator – Training Academy
As a Pensions Administrator in Isio’s Pensions Administration Training Academy, you will take part in a structured development programme designed to build the skills and knowledge needed for a successful career in pensions administration.
The programme combines classroom learning, hands-on experience, and mentoring, with the aim of progressing into one of Isio’s pensions administration teams on successful completion. During the programme, you will work within a supportive team environment to process pension scheme transactions, respond to member queries, and maintain accurate records, while developing a strong understanding of UK pensions regulations, data management, and customer service.
This role is ideal for someone looking to start a career in pensions, who enjoys problem-solving, working as part of a team, and delivering a high-quality service to customers.
We are looking for empathetic, motivated, and reliable individuals who take pride in providing a first-class customer experience. You will be organised, disciplined, and committed to doing the right thing for pension scheme members.
Ideal candidates will:
*have a positive, can-do attitude
*be customer-focused and caring in their approach
*be naturally curious and eager to learn
*enjoy working collaboratively within a team
*thrive in a dynamic environment where continuous improvement is encouraged
If you are enthusiastic about learning, keen to develop new skills, and motivated by making a positive difference for others, this role offers a strong foundation for a long-term career in pensions.
The start date for our Academy will be Wednesday 23rd September 2026, and you will be based in our Belfast City Centre office. Office attendance will be a minimum of 4 set days a week (Monday, Tuesday, Thursday & Friday) allowing you flexibility to work from home on a Wednesday. This is a full-time permanent opportunity.
What does the role entail?
*Completion of structured training modules and assessments, fully supported by an experienced training team
*Demonstrate understanding of training through practical application, show understanding of end-to-end processes.
*Processing member lifecycle events (e.g. transfers, retirements, and deaths), using pensions administration software to manage workflows and calculations
*Calculate members pension benefits
*Respond to member queries via email, phone, or post, within set timeframes
*Provide clear, jargon-free information and support to help members understand their pension
*Ensure adherence to internal processes, controls, data protection policies and regulatory requirements.
*Work as part of a team to process cases within set timescales.
*Participate actively in team meetings, contributing ideas and fresh perspective
What we’re looking for
We don’t expect you to have pensions experience — we’re looking for the right attitude, eagerness to learn and your potential to succeed.
*Maths and English – GCSEs (or equivalent) in Maths and English at Grade C / 4 or above
*Great attention to detail – enjoys working carefully, following steps, and taking pride in getting things right
*Confident with IT – comfortable using computers and everyday tools like Word, Excel, email and other online systems
*Customer-focused – friendly, approachable, and happy helping people
*Strong communication skills – able to speak and write clearly, listen well, and explain things in a simple way
*Team-player – enjoy working with others and feel positive about feedback and learning from it
*Trustworthy – understand the importance of keeping personal information private
*Willingness to learn – a positive attitude, curiosity, and openness to trying new tasks and developing new skills