£30,000 to 50,000 GBP

Bonus

Onsite WORKING

Location: Cheltenham , Gloucester, South West - United Kingdom Type: Permanent

Cloud Operations Engineer / Lead Engineer (Multiple Roles)

Location: Cheltenham (Onsite, 5 days per week)

Levels: Multiple hires (junior to senior)

Eligibility: UK Citizen and eligible for SC clearance

Working Pattern: 24/7 shift-based operational environment

Package: Competitive salary depending on experience plus shift allowance

Overview

We are hiring multiple Cloud Operations Engineers and Lead Engineers to join a highly secure, mission-critical cloud operations team.

The role is open to a broad range of backgrounds, including Computer Science graduates, Linux-focused infrastructure engineers, Kubernetes/platform engineers, and individuals from live service or service desk environments with strong incident management experience.

This is a hands-on operational engineering role focused on maintaining stability, availability, and performance of a complex, secure cloud platform operating at scale.

Key Responsibilities *Provide frontline operational support for secure cloud infrastructure and platform users
*Troubleshoot and resolve critical incidents across live production systems
*Lead or support incident response, escalation, and coordination during shifts
*Operate within a 24/7 rota supporting high-priority workloads and services
*Follow, maintain, and improve operational runbooks and incident procedures
*Identify opportunities to reduce operational toil and improve service reliability
*Support mentoring and knowledge sharing for junior engineers (senior roles)
*Engage with internal stakeholders and third parties during critical incidents
Technical Environment *Linux (strong hands-on experience required)
*Kubernetes (deployment, troubleshooting, and platform support)
*Infrastructure as Code (Terraform or similar tools)
*Cloud-native networking and system troubleshooting
*Observability and monitoring tools
*APIs and integration services
*Secure, restricted, air-gapped cloud environments
Required Experience *Strong experience working with Linux-based systems in production environments
*Background in live service support, infrastructure operations, or platform engineering
*Experience troubleshooting system, application, or network-level issues
*Exposure to Kubernetes and/or containerised environments
*Understanding of infrastructure, networking, and operational support principles
*Ability to operate in high-pressure, incident-driven environments
*Willingness to learn and operate within highly secure cloud architectures
Desirable Experience *Kubernetes administration or advanced troubleshooting experience
*Infrastructure as Code experience (Terraform or similar)
*Exposure to observability and monitoring platforms
*Experience working in 24/7 operational environments
*Prior experience coordinating shifts or leading small technical teams
deep expertise in secure cloud operations, Kubernetes platforms, and large-scale infrastructure engineering.