Assistant Customer Services Manager | £33,000 - £35,000 per annum | Monday-Friday | Central London
We’re recruiting for a premium customer-facing operations role within a high-end flexible workspace environment.
This is far more than a front desk position. It’s a hands-on leadership role suited to someone who thrives in a fast-paced, client-focused environment and enjoys balancing customer experience, operations, administration and team support.
You’ll work closely with the Centre Manager to help oversee the day-to-day running of a prestigious business centre, ensuring exceptional service standards, smooth operations and a welcoming, professional environment for clients and visitors alike.
The role would suit someone from serviced offices, hospitality, hotels, luxury retail, property, events or customer operations who is looking for a step up into a broader operational leadership role.
Key Responsibilities
• Supporting the day-to-day operational management of a premium business centre
• Delivering outstanding customer service to clients, guests and visitors
• Assisting with team supervision, training and daily coordination
• Managing client onboarding, office set-ups and move processes
• Handling administrative duties including invoicing, compliance paperwork and supplier coordination
• Conducting regular centre walkthroughs and maintaining presentation standards
• Supporting meeting room operations, client requests and centre events
• Liaising with contractors, suppliers and building management teams
• Assisting with health & safety processes, audits and compliance checks
• Supporting sales activity through centre tours and client relationship management
What We’re Looking For
• MUST have previous office-based, face-to-face customer service experience
• Strong organisational and multitasking skills
• Confident communication skills with a professional and polished approach
• Experience supporting or supervising a team would be highly advantageous
• Comfortable working in a fast-moving, hands-on environment
• Strong administrative and IT skills
• Positive, proactive and solutions-focused mindset
What’s on Offer
• Salary of £33,000 - £35,000 per annum
• Monday-Friday working pattern
• Excellent company benefits, career progression opportunities and a supportive team culture within a premium working environment
If you enjoy delivering exceptional service, keeping operations running smoothly and being part of a high-performing environment, we’d love to hear from you.