Customs Clerk (Consultative Logistics Specialist)
Location: Ipswich

Salary: Up to £33,000 + Benefits


Reed Recruitment is proud to be partnering with a well-established and forward-thinking logistics provider to recruit a Customs Clerk for one of their growing department.
This is not your standard, process-driven customs role. We are seeking a commercially aware, client-focused professional who thrives in a consultative environment, supporting customers with tailored solutions across their supply chain and customs requirements.
The Opportunity
This position offers a unique chance to step beyond transactional customs work and become a trusted advisor to a diverse client base, helping businesses navigate complex international trade requirements with confidence.
You will play a pivotal role in delivering a value-added service, supporting end-to-end logistics operations and working collaboratively with internal and external stakeholders.
Key Responsibilities
*Manage and process import/export customs declarations accurately and efficiently
*Act as a key point of contact for clients, offering guidance on customs procedures and compliance
*Build and maintain strong relationships, taking a consultative approach to client needs
*Support wider Total Logistics operations, ensuring a seamless supply chain experience
*Advise clients on regulatory changes, customs legislation, and best practices
*Liaise with HMRC, port authorities, and other relevant bodies
*Identify opportunities to improve service delivery and add value to client accounts
About You
*Previous experience in customs clearance or freight forwarding
*Strong understanding of import/export processes and UK customs regulations
*A proactive, customer-first mindset with the ability to offer solutions—not just process paperwork
*Excellent communication skills and confidence in building client relationships
*Commercial awareness and a willingness to go beyond traditional role expectations
*Experience with customs systems (e.g. CDS) advantageous
Benefits
*25 days holiday plus Bank Holidays
*Free onsite car parking
*Salary Sacrifice Pension Scheme with Aviva (5% employee / 3% employer)
*Death in Service benefit after 12 weeks (2x annual salary)
*Discretionary Company Performance Bonus scheme (after 6 months)
*Private Medical Insurance & Cashback Plans after 3 years
*Loyalty Bonus Scheme after 3 years
*Ongoing Learning & Development opportunities
*Social events including a free Christmas party and summer family fun day
Why Apply?
If you’re looking to step away from a purely administrative customs role and move into a position where you can genuinely influence client outcomes, this is the perfect opportunity.
You’ll be part of a collaborative, supportive team where your expertise is valued and your development is actively encouraged.