Job Title: Medical Receptionist
Location: Oxford Circus, London
Start Date: ASAP
Duration: 6-8 weeks (potential to extend due to busy period)
Pay Rate: £16.00-£17 per hour
Working Hours: Monday to Friday (between 8:00am - 6:00pm, Wednesdays up to 8:00pm)
Shifts: 8:00-5:00 or 9:00-6:00


Overview
We are seeking a polished and professional Reception / Patient Coordinator to join a busy private healthcare setting in Oxford Circus. This role is heavily front-of-house focused, with a strong emphasis on delivering an exceptional patient experience, alongside supporting booking and administrative processes.


Key Responsibilities
Reception & Front of House
*Welcome patients, visitors, and staff in a professional and friendly manner
*Manage incoming calls, direct enquiries, and support patient flow
*Handle general administration including data entry, filing, and managing correspondence
*Maintain confidentiality and ensure adherence to all policies and procedures
*Provide a high level of customer service with empathy and professionalism
Scheduling & Administration
*Coordinate and manage patient appointments via electronic medical records systems
*Verify patient details and ensure accurate data capture
*Support with patient queries via phone, email, and online systems
*Assist with documentation, records, and follow-up communications
*Work collaboratively across reception and admin functions as required
Patient Liaison
*Support self-pay patient enquiries and assist with appointment bookings
*Provide information on services, pricing, and next steps
*Follow up with patients post-consultation
*Track bookings and support reporting on activity and KPIs
*Assist with events and patient engagement initiatives


Skills & Experience Required
*Previous experience within private healthcare reception or patient booking
*Basic DBS required
*Strong customer service skills across phone, email, and face-to-face
*Excellent organisational skills and attention to detail
*Confident working in a fast-paced, front-facing environment
*Good IT skills including MS Office and patient record systems
*Knowledge of medical terminology or healthcare environments is advantageous


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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