From Pipelines to Possibilities – Make Your Mark with Cadent
We are looking for organised, customer-focused, and detail-driven individuals to join Cadent as an Administrator (Connections) within the Customer Connections team.
As an Administrator, you will provide essential administrative and coordination support across the end-to-end connections process. You will play a key role in supporting operational delivery, maintaining accurate records, managing customer communications, and ensuring work is completed efficiently, safely, and in line with Cadent policies and procedures.
This is a fantastic opportunity to contribute to a customer-first service while gaining experience within one of the UK’s leading energy networks.
How Cadent Powers Britain
Cadent is shaping the future of UK energy. With a clear roadmap to support the UK government’s net zero targets by 2050, Cadent is driving innovation and creating a cleaner, greener future for over 11 million customers. Join Cadent and be part of something big.
How You’ll Make an Impact
In this role, you’ll help keep operations running smoothly by delivering high-quality administrative support and outstanding customer service. Your responsibilities will include:
*Providing comprehensive administrative support across the Connections function
*Creating and maintaining operational work orders and associated documentation
*Supporting scheduling activities in line with procedures, training, and guidelines
*Contacting customers to arrange work and ensure they understand requirements and next steps
*Accurately recording, maintaining, and distributing data to support right-first-time delivery
*Managing shared inboxes and workload trackers to meet SLAs and daily targets
*Liaising with internal and external stakeholders via email, telephone, MS Teams, and face-to-face
*Supporting compliance, MI reporting, and revenue collection activities where required
*Working with other teams to resolve customer queries or escalating issues appropriately
*Ensuring all work is completed safely, efficiently, and in line with Cadent policies and procedures
*Contributing to continuous improvement by following SOPs and suggesting better ways of working
How We’ll Know You’re the Right Fit
We’re looking for someone who is organised, adaptable, and committed to delivering excellent service. You’ll ideally demonstrate:
*Experience in an administrative or business support role
*Strong organisational skills with the ability to manage multiple tasks and changing priorities
*Excellent written and verbal communication skills
*Confidence in building effective working relationships with colleagues, customers, and stakeholders
*High attention to detail and accuracy when handling data and documentation
*A proactive, flexible, and customer-focused approach
*Competence using Microsoft Office applications
*Experience using systems such as SAP or other operational systems (desirable, not essential)
*The ability to work to SLAs, procedures, and compliance requirements
*A commitment to Cadent’s safety culture and inclusive values
How It All Comes Together
*Pay rate: £13.53 per hour (depending on experience), PAYE, paid weekly one week in arrears
*Assignment duration: 6-month temporary role via Reed
*Start date: ASAP
*Location: Pilot Way, Ansty Park, Coventry, West Midlands, CV7 9JU
*Contracted hours: 37 hours per week
How Your Shifts Will Look
*Monday to Friday
*Shifts between 8am and 6pm (to meet business requirements)
How This Role Benefits You
Don’t meet every single requirement listed? Cadent would still love to hear from you.
Cadent Gas values understanding, learning, and celebrating differences. They are an equitable and diverse employer, fostering an inclusive and accessible working environment for all.
*Recognised Disability Confident employer
*Inclusive employee communities including Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), and the Cadent Military community
*Full training and on-the-job support
*Opportunity to build experience within a major UK infrastructure organisation
*Free onsite parking
*Modern offices with cafés, restaurants, and gym facilities
*Access to health, wellbeing, and employee support services
How to Take the Next Step
If you’re interested in this opportunity or would like to find out more, please apply today with your updated CV.
A member of the Reed team will be in touch to guide you through the next steps, including a telephone interview with Reed, an interview with Cadent, and pre-employment checks ahead of your start date.
Be part of something big. Help keep Britain connected.