Account Manager
Location: Newport
Salary: Competitive + bonus + benefits
Yolk Recruitment is working with a growing manufacturing business to recruit an Account Manager to join its commercial team.
This role would suit someone with strong account management experience in a manufacturing, engineering or supply chain environment. You will take ownership of key customer relationships, manage forecasting activity and work closely with internal teams to ensure delivery performance, margin control and customer satisfaction.
Key Responsibilities
*Manage and develop relationships across a portfolio of key customer accounts
*Produce and maintain accurate monthly and quarterly sales forecasts
*Coordinate customer requirements and implementation schedules
*Support pricing activity, margin management and commercial discussions
*Work closely with procurement, operations and logistics to ensure delivery performance
*Monitor KPIs and customer satisfaction levels
*Identify opportunities for account growth and continuous improvement
*Support issue resolution, including escalation where required
Experience Required
*Experience in account management or commercial support within a manufacturing or engineering environment
*Strong communication skills with the ability to manage internal and external stakeholders
*Experience of forecasting, reporting and KPI tracking
*Commercial awareness, including an understanding of margin and pricing
*Ability to manage multiple priorities and customer requirements
*ERP or CRM system experience would be beneficial
Package
*Competitive salary
*Performance-related bonus
*Pension
*Private healthcare
*Clear progression opportunities
*Supportive and collaborative team environment