Data Officer, Bridgend (Hybrid) | £33,144 – £34,434 + Civil Service Pension


The Public Services Ombudsman for Wales in Bridgend is looking to recruit a Data Officer to join a busy operational team supporting 80 staff, the majority of whom are caseworkers. This is a role with genuine progression, starting in a hands-on reporting and data quality capacity today, with a clear roadmap toward a modern data stack (SQL, Power BI, Azure Data Lake, Power Automate and Copilot).


The role
*You’ll be the go-to person for reporting and data integrity across a large and complex case management system (100+ tables, 7GB of data)
*Building, maintaining and improving reports - moving the team away from Excel generated outputs toward more flexible, insight-driven reporting
*Working extensively in Excel (VLOOKUPs, IF statements, reconciliation, QA)
*Testing how data flows through the system, tracing cause and effect, identifying where data breaks down and documenting findings
*Supporting communications teams with open-source information outputs
*Producing clear documentation to support governance and continuity


The potential future of this role
*The organisation is investing in its data capability, and this role will grow with it.
*Power BI dashboard development and trend analysis
*SQL, raw CSV and Azure Data Lake work
*Automation through Power Automate, low-code tools and Copilot


Essential
*Strong Analytical skills: a strong ability to interpret complex datasets and turn them into actional insights
*Strong MS Office skills, specifically Excel
*Strong knowledge of SQL query language and SQL data structures
*Confident with BI tools such as PowerBI, SSRS or similar tools
*An ability to think logically and to demonstrate good problem-solving skills.
*A good understanding of information security and Cyber awareness


Desirable
*Experience using Power Automate or other low-code tools
*Familiarity with Automation and AI principles
*Experience using Microsoft CoPilot
*Experience working with case management systems


Renumeration


Salary: £33,144 – £34,434 (pay award pending)
Pension: Civil Service pension scheme
Holiday: 32 days + bank holidays
Hours: 37 per week, full flexitime (1.5 flexi days available per month)
Location: Bridgend — 1–2 days in office, otherwise fully flexible
Health cash plan


This will suit someone who values stability, balance and meaningful work, perhaps stepping out of a fast-paced private sector role, or an analyst ready to take on more ownership in a supportive environment. The total package (pension, leave, flex) is genuinely strong, and you’ll have a clear runway to develop modern data skills on the job.