Customer Service Administrator
*Annual Salary: 23.5 - 30K
*Location: Peterborough
*Job Type: Full-time / 9-5
This role offers the opportunity to provide essential administrative support within the Customer Services Department, ensuring effective communication and operational efficiency.
Day-to-day of the role:
*Act as a role model in delivering exceptional customer service, consistently demonstrating positive behaviour and professional engagement with customers.
*Handle all internal customer calls and inquiries regarding pricing, product issues, delivery times, etc., ensuring clear and professional communication.
*Perform data entry and process orders accurately
*Collaborate with various departments to meet the objectives of the Customer Service Department.
*Manage escalations of complaints and ensure all administrative and reporting requirements are met according to company policies and within agreed timeframes.
*Maintain departmental filing and ensure compliance with the company’s health and safety policy.
*Continuously seek feedback on performance and identify opportunities for improvement in customer engagement and operational processes.
Required Skills & Qualifications:
*Previous experience in a fast-paced Customer Service environment.
*Strong interpersonal and relationship-building skills, with a proven ability to work collaboratively and independently.
*Experience in the housebuilding industry is advantageous.
*High competency in Microsoft Office applications (Word, Excel, PowerPoint).
*Excellent written and verbal communication skills.
*Ability to remain calm and resilient in challenging situations.
Benefits:
*Competitive salary and benefits package including retail discounts, life insurance, private healthcare, and a quality pension scheme with company contributions.
*Access to a discounted house purchase scheme, car leasing options, and share plans.
*Flexible benefits to suit your needs, such as buying extra annual leave.
*Industry-leading training and development opportunities to foster career growth.