We are working with a mission focused consumer finance business who are looking to hire a Propositions Manager into their newly established and growing team.
This role is based in London and is 3 days in the office.
Client Details
The client are a market leading, mission focused consumer finance business who are undergoing an exciting business wide transformation.
They are looking to hire a Propositions Manager into their newly formed team in London. This is a high profile role within the business and a unique opportunity to truly shape commercial business decisions.
Description
Key responsibilities of the Propositions Manager:
*Support proposition development and optimisation
*Work with the Senior Propositions Manager to develop and refine B2C propositions that respond to customer needs and support our brand and business goals
*Use research, insight and competitor analysis to support proposition design
*Help turn insight into simple, effective value propositions
*Support the creation of tools and documents (like "proposition on a page") to help teams understand and use each proposition
*Contribute to testing, validation and the ongoing refinement of propositions across their lifecycle
*Support the collation of Proposition performance metrics by working with insight and data teams to produce clear reporting and performance commentary
*Help shape and apply our customer positioning
*Support the development and maintenance of core customer-facing positioning tools - including: o Our Scheme narrative and storytelling framework
*A customer-facing articulation of the brand promise
*Reasons to believe, tailored by audience and moment
*Translate strategy into a clear, distinctive narrative that helps teams explain what makes the Scheme unique - and why it matters to different audience segments
*Work with teams across Marketing, CX and the wider business to embed this positioning in messaging and materials
*Help ensure our messages are clear, accessible and aligned across all key channels and customer moments Support planning and delivery
*Help coordinate activity across teams to support proposition delivery
*Assist with planning and running workshops, ideation sessions or discovery work
*Contribute to go-to-market and testing plans and content creation
*Keep project plans, documentation and timelines organised and up to date
Profile
About you This role will suit you if you are:
* Organised, thoughtful and genuinely interested in what makes customers tick. You’re someone who’s confident digging into insight, spotting patterns, and helping others turn strategy into action.
*Some who has experience in a marketing, CX, research, product or proposition related role
*Confident using customer insight, feedback and data to support decision-making
*A strong communicator who can write clearly and accessibly for different audiences
*Able to influence through compelling, data-driven storytelling.
*Comfortable working across teams and managing different priorities
*Someone who enjoys variety - from researching customer needs to helping shape customer messages
*Target driven, with a proactive mindset and keen to learn and grow
Job Offer
Competitive