Job Title: Client Service Officer - Trade & Financial Institutions
Job Purpose
Act as a client service officer in the department ensuring efficient service to the trade customers and banks. Support FI and Trade Business in terms of related administrative activities.
Key Responsibilities
*Perform compliance due diligence on new network bank relationships and establishment of RMA
*Monitor adverse news on network and correspondent banks through SWIFT KYC Registry and take appropriate updates from the banks
*Keep the bank limits updated in coordination with FI & Trade RM
*Conduct compliance due diligence on the parties in the LC as and when required
Tasks and Responsibilities
*Respond to trade customers and banks queries in coordination with Trade Operations
*Maintain and update the records on the Bank’s and Country Credit Limits
*Monitor the bank and country limits and reconcile the limits with Credit Administration / GFI
*Prepare applications for new and increasing bank limits for GFI allocation and CCC approval
*Perform compliance due diligence on the correspondent banks annually
*Perform RMA due diligence on new network banks in compliance with Group directives
*Conduct compliance checks on the counterparties on a transactional basis
*Prepare periodic and ad hoc reports for GFI
*Create MI on banks and countries on a regular basis
*Reconcile department reports with system reports
Qualifications and Experience
*A-level or equivalent qualification
*Banking business experience of 2 years
*Technical background of different financial instruments
Skills and Competencies
*Strong interpersonal skills, with the ability to interact effectively with customers and colleagues from various cultural backgrounds
*Committed to the highest ethical standards and abiding by Conduct Rules
*Team player with the ability to build working relationships with stakeholders across the bank
*Demonstrates energy, inspiration, and passion for business and customers
*Proficient in MS operating systems and PowerPoint presentations