Operations AdministratorLeeds (Hybrid Working)
Up to £27,000 + benefits
Full-time, 37.5 hours per week

Benefits
*5% pension contribution
*Free on-site gym and classes
*Weekly food vendors
*Free parking
*Convenient location
*Friendly, supportive working environment
We’re recruiting exclusively for an Operations Administrator to join a growing and fast-paced team in Leeds offering a great opportunity to step into a busy, supportive environment where your contribution will make an immediate impact.
The RoleThis position sits between customers and the scheduling team, acting as a central point of coordination to ensure smooth delivery of services.
Day-to-day, you’ll:
*Manage incoming customer requests via email and phone, identifying and clarifying their needs
*Create and manage cases within internal systems
*Convert customer enquiries into accurate quotes and job cards for engineers
*Coordinate work relating to vehicle de-fits and re-fit
*Liaise with customers to confirm details, resolve queries, and handle missed-visit charges where required
*Set up new customers on internal systems
*Maintain accurate records using Excel and internal platforms
*Work closely with scheduling and operations teams to ensure efficient job delivery
This is a predominantly administrative role, but strong communication skills are essential - you’ll need the confidence to pick up the phone and gather information when needed, not just rely on email.
About YouWe’re looking for someone who is:
*Highly organised with strong attention to detail
*A confident communicator, able to fact-find and build rapport with customers
*Comfortable handling queries, resolving issues, and occasionally discussing charges
*IT literate, with experience using:
*Microsoft Office (Excel, Outlook, Teams, SharePoint)
*CRM systems (experience with Microsoft Dynamics is advantageous)

*Proactive, with the ability to manage a busy workload and prioritise effectively
Training & Working Pattern*Full training provided (minimum of 1 month) by an experienced team member
*Office-based during training
*Hybrid working after probation (typically 3 days in the office)
Process*1-stage face-to-face interview
If you’re looking for a varied administrative role where you can develop your skills in operations and customer coordination, apply now to be considered.