Join a fast-growing, award-winning third-party logistics provider that partners with premium consumer brands to deliver exceptional fulfilment and delivery services. This is an opportunity to build a rewarding career within a people-focused organisation that invests heavily in its teams and values high performance.
This business supports well-known brands across sectors such as beauty, fashion and wellbeing, providing high-quality order fulfilment solutions that help clients grow. With a strong emphasis on training, development and internal progression, the company offers a supportive, collaborative environment where employees are recognised for their contribution and encouraged to reach their full potential.
As a Logistics Coordinator, you will act as the primary point of contact for a portfolio of fulfilment clients, playing a key role in delivering an outstanding customer experience. You will manage day-to-day client communication, ensure operational issues are resolved efficiently and work closely with internal teams to guarantee smooth service delivery.
Key responsibilities include:
*Managing daily client communication via phone and email, providing clear updates and timely responses
*Supporting warehouse operations by resolving customer queries, investigating issues and ensuring orders are processed accurately and on time
*Liaising with warehouse teams, carriers and internal departments to address operational challenges and maintain service standards
*Using ticketing systems to log, track and update client requests in line with agreed SLAs
*Supporting client calls and meetings, taking ownership of actions and ensuring follow-ups are completed
*Overseeing the administration of client accounts, including service billing and adherence to service level agreements
*Handling and escalating complaints professionally while maintaining strong client relationships
*Sharing insights with the account management team and contributing to process improvements and new ways of working
*Monitoring KPIs and service metrics, identifying risks, trends and opportunities for improvement
This role suits someone who is organised, customer-focused and confident working across multiple stakeholders in a fast-paced logistics environment.
If you are looking to develop a long-term career within a growing logistics business, enjoy problem-solving and take pride in delivering excellent service, this role offers the chance to make a real impact while progressing your skills and experience.