Key Client Service Manager
other jobs Hays Specialist Recruitment Limited
Added before 4 Days
- England,East of England,Essex,Southend-on-Sea
- Full Time, Permanent
- £27,000 - £30,000 per annum
Job Description:
Service Delivery Manager
Job Location: Southend
Job Salary: Up to £30,000
The Role:We’re looking for a highly organised and proactive Service Delivery Account Manager to support the smooth running of key client accounts. This is a fantastic opportunity for someone with strong admin, coordination, or customer service experience who wants to build a career in account management or operations.You’ll play a key role in ensuring work is scheduled, tracked, and delivered on time, while building great relationships with both clients and internal teams.
What You’ll Be Doing:
*Coordinating and scheduling works across multiple client accounts
*Acting as a manager to the coordinators on a day-to-day basis, ensuring processes and KPIs are met.
*Acting as a key point of contact for client queries and updates
*Supporting the delivery of services in line with SLAs and KPIs
*Managing job progress, updates, and completion records (WIP)
*Producing reports and ensuring accurate data is maintained
*Assisting with invoicing and general account administration
*Liaising with engineers, suppliers, and internal teams to keep everything on track
*Handling any issues or delays and keeping clients informed
What We’re Looking For:
*Experience in a facilities’ coordinator, or client support role
*Strong organisational skills and attention to detail
*Confident communicator with a customer-focused approach
*Ability to juggle multiple tasks and priorities
*Good IT skills (Excel, Outlook, CRM systems ideal)
*Experience within facilities, maintenance, or service-based environments is a bonus, but not essential
Why Apply?
*Clear progression into operations roles
*Supportive and collaborative team environment
*Exposure to key clients and real responsibility from day one
*Stable, growing business with long-term opportunities
Apply Now:If you’re looking for a role where you can develop your coordination and client management skills in a fast-paced environment, I’d love to hear from you.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Location: Southend
Job Salary: Up to £30,000
The Role:We’re looking for a highly organised and proactive Service Delivery Account Manager to support the smooth running of key client accounts. This is a fantastic opportunity for someone with strong admin, coordination, or customer service experience who wants to build a career in account management or operations.You’ll play a key role in ensuring work is scheduled, tracked, and delivered on time, while building great relationships with both clients and internal teams.
What You’ll Be Doing:
*Coordinating and scheduling works across multiple client accounts
*Acting as a manager to the coordinators on a day-to-day basis, ensuring processes and KPIs are met.
*Acting as a key point of contact for client queries and updates
*Supporting the delivery of services in line with SLAs and KPIs
*Managing job progress, updates, and completion records (WIP)
*Producing reports and ensuring accurate data is maintained
*Assisting with invoicing and general account administration
*Liaising with engineers, suppliers, and internal teams to keep everything on track
*Handling any issues or delays and keeping clients informed
What We’re Looking For:
*Experience in a facilities’ coordinator, or client support role
*Strong organisational skills and attention to detail
*Confident communicator with a customer-focused approach
*Ability to juggle multiple tasks and priorities
*Good IT skills (Excel, Outlook, CRM systems ideal)
*Experience within facilities, maintenance, or service-based environments is a bonus, but not essential
Why Apply?
*Clear progression into operations roles
*Supportive and collaborative team environment
*Exposure to key clients and real responsibility from day one
*Stable, growing business with long-term opportunities
Apply Now:If you’re looking for a role where you can develop your coordination and client management skills in a fast-paced environment, I’d love to hear from you.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job number 3720663
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Company Details:
Hays Specialist Recruitment Limited
At Hays we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years? success under our belts and a workforce ...