Independent Living Advisor
Location: London (West Hackney)
Hourly rate: £17.06 PAYE
Contract Type: 1 Month initially (Strong possibility of extension to 3 months +)
Overview
We are working with a social housing provider to recruit a passionate and knowledgeable Independent Living Advisor to support older residents within a sheltered housing environment. This role is focused on delivering high-quality tenancy support, promoting independence, and ensuring the safety and smooth day-to-day running of the scheme.
Role Purpose
The postholder will provide effective housing management and customer service to older residents, supporting them with tenancy-related matters, day-to-day queries, and low-level emergencies. The role also involves coordinating Domestic Technicians, overseeing service delivery standards, and ensuring compliance with health and safety requirements.


Key Responsibilities
*Build positive relationships with residents, delivering a warm, responsive, and customer-focused service
*Support prospective residents with viewings and assist new tenants in settling into their homes
*Provide guidance on tenancy agreements, rights, and responsibilities
*Assist residents with housing benefit queries and accessing financial support
*Conduct regular health & safety checks, inspections, and risk assessments across the scheme
*Monitor and manage contractor performance (e.g. cleaning, grounds maintenance, laundry services)
*Maintain accurate and up-to-date records, including resident and emergency contact information
*Respond to and report resident disputes or concerns
*Support referrals for aids, adaptations, and assistive technology to promote independence
*Respond appropriately to low-level emergencies and escalate where required
*Work collaboratively with internal teams to ensure seamless service delivery
*Coordinate and support Domestic Technicians in their daily duties and priorities


Key Outcomes
*High levels of resident satisfaction and service delivery
*Residents understand scheme systems (e.g. intercoms, emergency procedures)
*Accurate, timely, and compliant record-keeping
*Adherence to organisational standards, policies, and regulatory requirements
*Achievement of individual and team objectives


Essential Requirements
*Experience working with older people in a housing, care, or support setting
*Strong communication skills with the ability to adapt to individual needs
*Good administrative and numeracy skills
*Ability to work independently and collaboratively within a team
*Proficient in Microsoft Office
*Commitment to equality, diversity, and inclusion


Desirable Skills & Experience
*Knowledge of Housing Benefit
*Experience supporting individuals through bereavement or loss
*Understanding of housing management and support services


Additional Requirements
*Relevant professional or vocational qualification
*Full UK driving licence
*Willingness to work flexibly, including evenings and weekends
*Ability to work in a mobile capacity


For more information about the role, please contact Branwen Johns on and email a copy of your CV.