Rental Payments Officer (Rent Team)
other jobs Box Recruitment Group Limited
Added before 4 Days
- England,London,City of London
- Full Time, Permanent
- £30,000 - £35,000 per annum, negotiable
Job Description:
Rental Payments Support Officer (Rent Team)
Reporting to: Rent Team Lead
Working Pattern: Full-time (mix of field and office-based work)
This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments.
Key Responsibilities
*Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues
*Engage with non-responsive or vulnerable tenants to support rent payment and communication
*Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms)
*Gather and relay key information back to the Rent Team
*Mediate and problem-solve tenant issues to support rent recovery
*Encourage and support tenants in maintaining or reinstating benefit claims
*Build rapport and maintain positive relationships with tenants
*Maintain accurate records of visits and interactions
*Work closely with the office-based Rent Team to follow through on cases
Key Requirements
*Strong interpersonal and communication skills
*Able to collect and deal with outstanding rental payments
*Able to act in a confident manner with regards to outstanding rental payments
*Full clean driving license (essential) (own vehicle is preferred)
*Excellent ability to deal with people face to face and over the phone
*Empathetic but firm approach when dealing with challenging situations
*Problem-solving mindset with strong initiative
*IT skills
Desirable (Not Essential)
*Experience in housing, lettings, or rent arrears
*Knowledge of housing benefits or Universal Credit
*Experience working with vulnerable individuals
What’s on offer:
*Bonus scheme
*Opportunity for a company vehicle after probation (or earlier for the right candidate)
*Free parking
*Fuel cost and mileage covered for work
Reporting to: Rent Team Lead
Working Pattern: Full-time (mix of field and office-based work)
This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments.
Key Responsibilities
*Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues
*Engage with non-responsive or vulnerable tenants to support rent payment and communication
*Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms)
*Gather and relay key information back to the Rent Team
*Mediate and problem-solve tenant issues to support rent recovery
*Encourage and support tenants in maintaining or reinstating benefit claims
*Build rapport and maintain positive relationships with tenants
*Maintain accurate records of visits and interactions
*Work closely with the office-based Rent Team to follow through on cases
Key Requirements
*Strong interpersonal and communication skills
*Able to collect and deal with outstanding rental payments
*Able to act in a confident manner with regards to outstanding rental payments
*Full clean driving license (essential) (own vehicle is preferred)
*Excellent ability to deal with people face to face and over the phone
*Empathetic but firm approach when dealing with challenging situations
*Problem-solving mindset with strong initiative
*IT skills
Desirable (Not Essential)
*Experience in housing, lettings, or rent arrears
*Knowledge of housing benefits or Universal Credit
*Experience working with vulnerable individuals
What’s on offer:
*Bonus scheme
*Opportunity for a company vehicle after probation (or earlier for the right candidate)
*Free parking
*Fuel cost and mileage covered for work
Job number 3721342
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