Are you experienced in income collection or debt recovery and keen to make a real difference to residents’ lives? We’re looking for an Income and Recovery Officer to join our Adult Social Care Client Finances team on a 4-month fixed-term basis.
This is a great opportunity to work in a supportive, customer-focused role, helping people understand their Adult Social Care charges while ensuring income is collected fairly, legally and sensitively.
What you’ll be doing
*Supporting residents to understand their Adult Social Care accounts and charges
*Delivering a high-quality service via phone, email, digital channels and face-to-face contact
*Identifying unpaid invoices and taking appropriate recovery action
*Negotiating affordable repayment arrangements, taking vulnerability into account
*Preparing cases for legal action where required, in line with legislation and council policy
*Supporting billing, invoicing and payment collection, including direct debit administration
*Signposting customers to welfare benefits advice and financial/digital inclusion support
*Maintaining accurate records and handling information confidentially
What we’re looking for
*Experience in income recovery, debt collection or client finance, ideally within Adult Social Care or a local authority
*Strong customer service skills with a calm, empathetic approach
*Confidence handling sensitive conversations around money
*Ability to work with policies, procedures and legislation
*Good IT skills and experience using financial or case management systems
*Strong organisation, attention to detail and professionalism
Have the Expertise and Experience?
APPLY NOW!
Alternatively contact Muzna Naqvi at Reed Reading office