Customer Service Administrator
other jobs Rachel Hill Resourcing Limited
Added before 3 Days
- England,East of England,Bedfordshire
- Full Time, Permanent
- £12.89 per hour
Job Description:
Job Description:
This role is for an immediate start, we are not able to wait for any notice period.
Please Note: There is not opportunity for remote or hybrid working for this position
Hours:
*Monday to Friday
*40 hours per week
Job Purpose
To deliver a high-quality customer service experience by acting as a key point of contact for enquiries, coordinating services and deliveries, and supporting the smooth day-to-day operations of the department. The role involves maintaining accurate records, resolving issues efficiently, and ensuring service standards and performance targets are consistently met.
Job Duties:
*Maintain and update accurate customer records within internal databases.
*Identify and report any issues or incidents in line with company procedures and within required timeframes.
*Coordinate the receipt of customer requests with the timely delivery of services or products.
*Provide a professional and helpful first point of contact for all customer and partner enquiries.
*Schedule and manage deliveries/services to ensure customers receive what they need on time, avoiding shortages or excess.
*Rotate across different areas of the department to build a broad understanding of services and processes.
*Keep up to date with company policies, procedures, and regulatory requirements through internal communications.
*Support team members by sharing best practices and assisting with tasks in line with company procedures.
*Act as a first point of escalation for team members, helping to resolve queries and issues efficiently.
*Contribute to achieving team and organisational performance targets (KPIs).
*Provide general administrative support as required to ensure smooth day-to-day operations.
*Handle all customer information in line with data protection policies, ensuring confidentiality at all times.
Skills & Experience
Essential:
*Previous experience in a customer service or administrative role
*Strong communication skills, both written and verbal
*Excellent organisational and time management abilities
*Ability to manage multiple tasks and prioritise effectively
*High attention to detail and accuracy
*Confident using computer systems and databases
This role is for an immediate start, we are not able to wait for any notice period.
Please Note: There is not opportunity for remote or hybrid working for this position
Hours:
*Monday to Friday
*40 hours per week
Job Purpose
To deliver a high-quality customer service experience by acting as a key point of contact for enquiries, coordinating services and deliveries, and supporting the smooth day-to-day operations of the department. The role involves maintaining accurate records, resolving issues efficiently, and ensuring service standards and performance targets are consistently met.
Job Duties:
*Maintain and update accurate customer records within internal databases.
*Identify and report any issues or incidents in line with company procedures and within required timeframes.
*Coordinate the receipt of customer requests with the timely delivery of services or products.
*Provide a professional and helpful first point of contact for all customer and partner enquiries.
*Schedule and manage deliveries/services to ensure customers receive what they need on time, avoiding shortages or excess.
*Rotate across different areas of the department to build a broad understanding of services and processes.
*Keep up to date with company policies, procedures, and regulatory requirements through internal communications.
*Support team members by sharing best practices and assisting with tasks in line with company procedures.
*Act as a first point of escalation for team members, helping to resolve queries and issues efficiently.
*Contribute to achieving team and organisational performance targets (KPIs).
*Provide general administrative support as required to ensure smooth day-to-day operations.
*Handle all customer information in line with data protection policies, ensuring confidentiality at all times.
Skills & Experience
Essential:
*Previous experience in a customer service or administrative role
*Strong communication skills, both written and verbal
*Excellent organisational and time management abilities
*Ability to manage multiple tasks and prioritise effectively
*High attention to detail and accuracy
*Confident using computer systems and databases
Job number 3723488
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Rachel Hill Resourcing Limited
Company size:
Industry:
An independent consultancy offering a variety of staffing solutions, covering a huge range of industry & business sectors, inside the Bedfordshire, He...