Aftersales Administrator

Poole | Full Time | Permanent
Competitive Salary + Benefits
A growing business in Poole is looking for a proactive Aftersales Administrator to join their busy head office team. This role is perfect for someone who enjoys a mix of admin, customer service, order processing, and outbound customer contact.
The Role*Handling customer enquiries for spare parts
*Preparing quotes and processing orders
*Following up quotations to increase conversions
*Making proactive calls about stock levels and upcoming needs
*Promoting offers and product upgrades
*Liaising with service and suppliers
*Tracking deliveries and coordinating schedules
*Managing warranty admin
*Producing weekly reports
About You*Admin or customer service experience
*Confident phone manner
*Strong IT skills (Word, Excel, Outlook, CRM)
*Comfortable with outbound calls
*Excellent attention to detail
*Organised, positive, and team-focused
*Happy to learn technical products (training provided)
Benefits*Free parking
*25 days holiday + Bank Holidays
*Pension
*Private medical & critical illness cover
*Incredible modern office and facilities
*Ign house fully kitted gym!
If you’re looking for a busy, varied role within a supportive team, apply now for immediate consideration.