2nd Line Support
other jobs Digital Waffle
Added before 3 Days
- England,London,City of London
- Full Time, Permanent
- £125 - £200 per day
Job Description:
Role: 2nd Line Support Engineer (Contract)
Location: London, UK
Day Rate: £125 - £200 per day (Inside IR35)
Contract Role
Overview
We’re looking for an experienced 2nd Line Support Engineer to join a fast-paced IT support function within a large enterprise environment in London.
This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
*Provide 2nd line technical support across hardware, software, and end-user issues
*Troubleshoot and resolve Windows 10/11 operating system issues
*Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
*Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
*Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
*Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
*Handle escalated incidents and ensure resolution within agreed SLA timeframes
*Support onboarding and offboarding of users, including account setup and access provisioning
*Diagnose and resolve issues with laptops, desktops, and peripherals
*Work closely with 1st line support to resolve escalated incidents
*Maintain accurate ticket documentation and technical records
*Contribute to continuous service improvement initiatives
Required Experience
*Proven experience in a 2nd line IT support role
*Strong knowledge of Windows 10/11
*Excellent experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
*Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
*Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies)
*Good understanding of Microsoft Azure fundamentals
*Experience troubleshooting hardware, software, and endpoint issues
*Experience working in an SLA-driven, ticket-based environment
*Basic understanding of networking (DNS, DHCP, connectivity issues)
Location: London, UK
Day Rate: £125 - £200 per day (Inside IR35)
Contract Role
Overview
We’re looking for an experienced 2nd Line Support Engineer to join a fast-paced IT support function within a large enterprise environment in London.
This is a hands-on technical role supporting end users and resolving escalated incidents across a modern Microsoft-based environment. You’ll be responsible for ensuring smooth day-to-day IT operations, maintaining service quality, and delivering timely resolution to technical issues.
Key Responsibilities
*Provide 2nd line technical support across hardware, software, and end-user issues
*Troubleshoot and resolve Windows 10/11 operating system issues
*Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint
*Manage user and group administration via Active Directory and Azure Active Directory (Entra ID)
*Provide support across Microsoft Azure services where applicable (identity, access, user/admin issues)
*Manage and support devices using Microsoft Intune (device management, policies, compliance, troubleshooting)
*Handle escalated incidents and ensure resolution within agreed SLA timeframes
*Support onboarding and offboarding of users, including account setup and access provisioning
*Diagnose and resolve issues with laptops, desktops, and peripherals
*Work closely with 1st line support to resolve escalated incidents
*Maintain accurate ticket documentation and technical records
*Contribute to continuous service improvement initiatives
Required Experience
*Proven experience in a 2nd line IT support role
*Strong knowledge of Windows 10/11
*Excellent experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
*Strong working knowledge of Active Directory and Azure Active Directory (Entra ID)
*Hands-on experience with Microsoft Intune (endpoint management, device compliance, policies)
*Good understanding of Microsoft Azure fundamentals
*Experience troubleshooting hardware, software, and endpoint issues
*Experience working in an SLA-driven, ticket-based environment
*Basic understanding of networking (DNS, DHCP, connectivity issues)
Job number 3724633
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Digital Waffle
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Founded in 2018, Digital Waffle specialises in finding the best Tech, Digital & Marketing talent across the UK, EU & USA. Our mission is simple, recru...