Client Services Coordinator
Bradford
Hybrid
Salary: up to £32,000


About the Role
We’re working with a fast-growing, technology-driven organisation that delivers critical digital services to leading global clients. As part of continued growth, they’re looking to hire a Client Operations Coordinator to support the delivery of high-quality, time-critical services across a range of customers and partners.


This is a fantastic opportunity for someone who thrives in a fast-paced, operational environment and enjoys coordinating across clients, suppliers, and internal teams to ensure seamless service delivery.


You’ll play a key role in keeping everything running smoothly from managing day-to-day operations to resolving issues in real-time and driving continuous improvement.


Client & Service Delivery
*Support the day-to-day management of client accounts, ensuring a consistently high standard of service
*Attend client review meetings and help track actions, improvements, and outcomes
*Assist with onboarding new clients and supporting service rollouts


Operations & Coordination
*Coordinate operational activities in a time-sensitive environment, ensuring smooth delivery of services
*Act as a key point of contact during critical delivery periods, managing issues calmly and effectively
*Work closely with internal teams to ensure everything is aligned and delivered on time


Supplier & Partner Management
*Build strong working relationships with third-party partners and suppliers
*Monitor performance and support regular service reviews
*Investigate and resolve service-related issues, ensuring clear communication throughout


Continuous Improvement & Reporting
*Track performance against KPIs and identify opportunities to improve processes
*Produce clear, accurate reports (Excel-based) on performance and delivery metrics
*Support ongoing process improvements and operational enhancements


What We’re Looking For
*Experience in an operations, service delivery, or coordination role
*Strong organisational and planning skills with excellent attention to detail
*Confidence working with multiple stakeholders (clients, suppliers, internal teams)
*Ability to stay calm under pressure and manage time-critical activities
*A proactive, problem-solving mindset with a willingness to take ownership
*Good technical skills (Excel, Microsoft Office - exposure to tools like SharePoint is a plus)


Why Apply?
*Be part of a growing, tech-enabled organisation delivering services at scale
*Work in a collaborative, supportive environment with strong cross-team interaction
*Gain exposure to both client-facing and operational delivery responsibilities
*Opportunity to develop your career in service operations, delivery, or client management
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.