Customer Services Adviser - 6 months FTC
£23,842 per annum pro rata
Bromley, Kent




Join a team that puts people first.
At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a 6 month fixed term contract you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms.
This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.
What you’ll be doing:
*Handling a high volume of inbound calls and enquiries with professionalism and care
*Responding to customer correspondence via email and letter
*Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
*Working closely with your team to meet service standards and deliver a seamless customer experience.
What we’re looking for:
*A confident communicator with a strong telephone manner
*Excellent written and verbal communication skills
*Good computer literacy and attention to detail
*A team player with strong organisational skills and the ability to prioritise effectively
*Someone who enjoys investigating and resolving issues
*If you have financial services experience this is of benefit but it is not essential.
What we offer:
*£23,842 annual salary pro rata
*Annual holiday allowance of 25 days holiday plus bank holidays, pro rata
*Contributory pension scheme. Company matches up to 5%
*Life cover
*Hybrid working after training (1 days/week from home)
*Supportive team culture and opportunities to grow
*1 days paid charitable workday
*Wellbeing support Programme