About the Role
We’re looking for a strategic and hands on Director of Professional Services to build and scale a world-class implementation and onboarding organisation.
This is a high-impact leadership role where you’ll own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You’ll lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.


What You’ll Do
*Lead and grow a high performing team of implementation managers and consultants
*Own and manage the Professional Services P&L, including revenue, utilisation, and margins
*Deliver complex, enterprise-scale implementations on time and to a high standard
*Build strong relationships with senior customer stakeholders, acting as a trusted advisor
*Partner with Sales, Product, and Customer Success to deliver a seamless customer experience
*Design and implement scalable onboarding methodologies and delivery frameworks
*Drive innovation through AI, automation, and digital-first delivery approaches
*Lead the global scaling of Professional Services, including operating models and tooling


What We’re Looking For
*8+ years’ experience in Professional Services, implementation, or consulting within SaaS or technology
*3+ years’ leadership experience managing teams in high-growth environments
*Proven experience owning or influencing a Professional Services P&L
*Strong track record delivering complex SaaS implementations
*Exceptional stakeholder management and executive presence
*Experience driving transformation, including automation or technology adoption
*Analytical mindset with a data-driven approach to performance and decision-making


Nice to Have
*Experience in Education or EdTech
*Background in management consulting or enterprise software delivery
*Project management certifications (PMP, PRINCE2, or similar)


Why Join Us?
*Opportunity to build and scale a global function from the ground up
*High growth environment with real impact and ownership
*Work at the forefront of AI driven transformation in Professional Services
*Collaborative, ambitious, and forward-thinking culture


Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.