Income Collection Assistant
other jobs Opus People Solutions
Added before 3 Days
- England,West Midlands,Walsall
- Full Time, Temporary
- £14.82 per hour
Job Description:
Income Collection Assistant
Location: Civic Centre, Walsall, WS1 1DA
Pay Rate: £14.82 - £15.31 per hour PAYE depending on experience
Contract: Temporary basis, 3-6 months, with potential to extend
Hours: 37 hours per week, Monday to Friday
3 positions available
About the Role
Opus People Solutions are currently recruiting on behalf of our Client, Walsall Council, for Income Collection Assistants to join a busy and supportive team.
This is an excellent opportunity for experienced credit control or debt recovery professionals to support the collection of outstanding income while delivering a professional and customer-focused service.
You will be responsible for managing a portfolio of debt cases and using a range of recovery methods to maximise income collection.
Key Responsibilities
*Recover outstanding income owed to the Council through effective credit control and debt recovery activities
*Contact customers via telephone, email, and written correspondence to secure payment
*Arrange repayment plans and provide advice on suitable payment options
*Refer debts to external collection agencies where appropriate
*Assess customer circumstances and signpost to support services where required
*Maintain accurate case records and update internal systems
*Process financial transactions including invoices, credit notes, and write-offs
*Monitor cases and escalate where legal action may be required
Working Arrangements
*Standard hours: 8:45am - 5:15pm (1-hour unpaid break). Flexible hours are open for consideration.
*Take part in a weekly rota to cover service hours (latest finish 5:15pm)
*Full-time onsite during training
*Hybrid working available following training (3 days onsite per week)
About You
We are looking for candidates who:
*Have previous experience in credit control and debt recovery
*Are confident making outbound calls and negotiating payments
*Demonstrate strong communication skills and professionalism
*Are organised, target-driven, and detail-focused
*Can work both independently and as part of a team
Why Apply
*Hybrid working after training
*Immediate opportunity
*Experience within a local authority environment
*Potential for contract extension
Location: Civic Centre, Walsall, WS1 1DA
Pay Rate: £14.82 - £15.31 per hour PAYE depending on experience
Contract: Temporary basis, 3-6 months, with potential to extend
Hours: 37 hours per week, Monday to Friday
3 positions available
About the Role
Opus People Solutions are currently recruiting on behalf of our Client, Walsall Council, for Income Collection Assistants to join a busy and supportive team.
This is an excellent opportunity for experienced credit control or debt recovery professionals to support the collection of outstanding income while delivering a professional and customer-focused service.
You will be responsible for managing a portfolio of debt cases and using a range of recovery methods to maximise income collection.
Key Responsibilities
*Recover outstanding income owed to the Council through effective credit control and debt recovery activities
*Contact customers via telephone, email, and written correspondence to secure payment
*Arrange repayment plans and provide advice on suitable payment options
*Refer debts to external collection agencies where appropriate
*Assess customer circumstances and signpost to support services where required
*Maintain accurate case records and update internal systems
*Process financial transactions including invoices, credit notes, and write-offs
*Monitor cases and escalate where legal action may be required
Working Arrangements
*Standard hours: 8:45am - 5:15pm (1-hour unpaid break). Flexible hours are open for consideration.
*Take part in a weekly rota to cover service hours (latest finish 5:15pm)
*Full-time onsite during training
*Hybrid working available following training (3 days onsite per week)
About You
We are looking for candidates who:
*Have previous experience in credit control and debt recovery
*Are confident making outbound calls and negotiating payments
*Demonstrate strong communication skills and professionalism
*Are organised, target-driven, and detail-focused
*Can work both independently and as part of a team
Why Apply
*Hybrid working after training
*Immediate opportunity
*Experience within a local authority environment
*Potential for contract extension
Job number 3726005
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