Front Office Manager - Essex | Up to £38,000 + global hotel perks & career progression
Looking to take the lead in a dynamic hotel environment with access to outstanding global benefits? This Front Office Manager role in Essex offers the perfect opportunity to step into a senior position where your leadership and guest service skills will truly shine.
Based in a busy, corporate-focused hotel, this is an exciting chance to drive standards, lead a passionate team, and develop your career within an internationally recognised brand.
Why apply for this Front Office Manager role?Because you’ll be joining a business that invests in its people and rewards success:
*You’ll enjoy employee discounts on accommodation across the group
*You’ll have access to shopping discounts and a cycle to work scheme
*You’ll benefit from the global IHG employee room programme
*You’ll be recognised through team reward and recognition initiatives
*You’ll have access to a comprehensive health benefit plan
*You’ll gain valuable experience in a fast-paced Front Office environment
Key Responsibilities:As Front Office Manager, you’ll lead from the front and ensure a seamless guest experience:
*Manage the day-to-day running of reception, ensuring exceptional service standards
*Train, coach and motivate the Receptionist team to deliver outstanding guest experiences
*Oversee bookings and ensure the reservations system is accurate and efficient
*Control departmental budgets, including labour and operational costs
*Handle guest queries, complaints, and VIP arrivals with professionalism
*Maintain health & safety compliance, including fire procedures and risk assessments
*Monitor room allocations, upgrades, and special requests
What we’re looking for:To succeed as Front Office Manager in Essex, you’ll bring:
*Previous experience as a senior Receptionist or within Front Office operations
*Strong leadership skills with the ability to inspire and develop a team
*Excellent communication skills and a guest-first mindset
*Ability to thrive in a fast-paced hotel environment
*Strong organisational and problem-solving skills
*Experience with Opera systems (essential)
*Previous IHG experience (advantageous)
If you’re ready to step into a Front Office Manager position in Essex where you can lead a team, elevate guest experiences, and grow your career, we’d love to hear from you.
Apply now and take the next step in your hospitality journey.
Job Number 935108 / INDFOH
Location Essex
Role Front Office Manager
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.