Customer Renewals Associate
other jobs IRIS
Added before 2 Days
  • England,North West,Greater Manchester
  • Full Time, Permanent
  • Competitive salary
Job Description:
Early Careers — Sales & Renewals Associate (Entry-Level) ¦ IRIS Software
No experience needed. If you’re outgoing, curious, and love talking to people, we’ll teach you the rest.


Why join?
*Talk to customers, solve problems, and make an impact fast
*Clear progression into Sales (AE) or Customer Success/Renewals
*Coaching, playbooks, and live practice — learn by doing
*Friendly, high-energy team that celebrates wins


What you’ll do
Shared foundations
*Start conversations via phone/email/LinkedIn
*Keep tidy notes & next steps in CRM (we’ll train you)
*Hit simple weekly goals (conversations, meetings booked, renewals progressed)


Choose your path (we’ll guide you):
*Sales Development (SDR)
*Find & qualify prospects, book meetings for Account Executives
*Personalise outreach and follow a proven cadence
*Learn discovery questions that uncover real pains
*Customer Renewals
*Reach out ahead of renewal dates, confirm details & timelines
*Prepare simple quotes and track status in the CRM
*Escalate questions, spot easy upsell cues, and keep customers happy


You’ll thrive if you are…
*People-first, positive, and resilient (you bounce back quickly)
*Clear communicator who likes structure and checklists
*Coachable — you like feedback and use it
*Organised — you own your day and your results


Training you’ll get
*Product & industry basics (plain English, no jargon)
*Outreach & renewals playbooks (calls, emails, talk tracks)
*Tools: CRM (e.g., Salesforce), email/Excel, and scheduling tools


Perks
*Competitive base + bonus/commission
*Progression pathways and regular coaching
*Supportive culture, team socials, and recognition for effort & impact
Job number 3726831

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