Service Support & Help Desk Officer
*Location: Hybrid (Sheffield Centre + Remote)
*Contract: Interim
*Hours: 37 hours per week, Monday–Friday, 9am–5pm (Flexible)
*Pay: £13.69 to £15 per hour PAYE
Join our client in their City Futures team as a Service Support & Help Desk Officer. This role is ideal for someone proactive and detail-oriented, ready to act as the first point of contact for property-related enquiries, supporting the management of commercial estates and surplus assets.
Day-to-day of the role:
*Handle and respond to incoming enquiries via email, phone, and online systems.
*Act as the first point of contact for property and land-related queries.
*Triage and assess requests, extracting key information.
*Log, track, and allocate enquiries to the appropriate teams.
*Maintain accurate records across internal systems.
*Support the reduction of enquiry backlogs.
*Provide general coordination and administrative support.
Required Skills & Qualifications:
*Strong organisational and coordination skills.
*Excellent attention to detail and accuracy.
*Ability to manage and prioritise a high volume of enquiries.
*Confident using IT systems and databases.
*Strong communication skills.
Desirable:
*Experience in a help desk, service desk, or coordination role.
*Background in property, estates, or facilities management.
Benefits:
*Hybrid working model with a minimum of 1 day per week in the Sheffield office.
*Option for additional office-based working if preferred.
*Full training and support provided.
*Opportunity to join a well-established, income-generating service.
*Strong development potential within the team.
*Possibility of contract extension or permanent opportunities.
To apply for the Service Support & Help Desk Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.