Description and requirementsSkanska’s PFI MoD contract at MoD Main Building currently seek a Helpdesk Supervisor to lead the Help Desk team to proactively manage reactive and planned tasks through the CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, reports and proposals. Generate work orders and reports, data inputting of completed work orders, time sheets and service reports.
You Will:
*oversee the day to day delivery of the Help Desk Team.
*monitor the Help desk and proactively manage reactive and planned tasks through the CAFM system.
*assist Help desk manager to manage the maintenance office administration systems.
*update reactive and PPM task Orders in the CAFM system and ensure work record sheets and certificates are uploaded with contractual requirements.
*ensure PPM work orders are produced via help desk orders and documents.
*respond on the telephone / email to client requests and dispatch appropriate engineer or sub-contractor.
*assist Help Desk Manager to manage and produce monthly reports, provide mitigations on reactive a PPM tasks.
*monitor outstanding task orders and produce jeopardy reports to proactively manage tasks to completion.
Skills/Experience required :
*Proficient use of all major office system packages (O365)
*Previous use or knowledge of CAFM Computerised Systems
*Works well under pressure
*Able to gain and maintain DV clearance
*Can do attitude.
What we offer:
*24/7 digital GP service for you and your family
*Financial wellbeing and employee assistance
*Professional development
*Enhanced family benefits (including maternity, paternity,dependants and parental bereavement leave)
Inclusion and Diversity
We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.
Flexible working
Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you’d like to explore.
Reasonable adjustments
We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at or call - Option 5 & 1.
Closing date
We encourage you to apply as early as possible, as the closing date may be subject to change.
If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success - every step of the way.