At Avenues, we’re more than just a workplace — we’re a community where people feel valued, supported, and empowered to achieve great things together.
We’re delighted to be recruiting an Assistant Service Manager to join our team at Beresford Gardens in Margate. This supported living service provides bespoke, person-centred support to two individuals with complex needs, including profound learning disabilities, autism, and mild behaviours that may challenge. One individual uses some Makaton to communicate, and both require a high level of personal care delivered with compassion, dignity, and respect.
The Role
As an Assistant Service Manager, you will work in close partnership with the Service Manager to support the effective day-to-day running of the service. You’ll provide hands-on leadership, inspiring and mentoring staff to deliver high-quality, person-centred support using Positive Behaviour Support (PBS) and Active Support. Your focus will be on promoting meaningful activities, positive relationships, and genuine inclusion.
You’ll support compliance with regulatory and statutory requirements, relevant legislation, and organisational policies and procedures, and you’ll confidently act on behalf of the Service Manager when required. Throughout everything you do, you’ll champion high standards, dignity, and inclusion for the people we support and the teams you lead.
What We’re Looking For
We’re looking for an enthusiastic and proactive Assistant Service Manager with experience in supporting people with learning disabilities and complex needs. You’ll have strong practice leadership skills, experience coaching and developing teams, and a clear understanding of how to balance safeguarding with positive risk-taking.
Flexibility is essential. You’ll be expected to work across rota patterns, including bank holidays and shifts between 7:00am–2:30pm and 2:30pm–10:00pm (no night shifts). Occasionally, you may be required to work extended hours to provide one-to-one support, guidance, or staff supervision, including support for night staff when needed.
While not essential, being a driver with a full UK license is highly desirable, as it supports travel to the service and the use of service vehicles.
Benefits you can expect!
*£29,012 per annum pro rata
*High quality training that supports your career development.
*Paid enhanced DBS check.
*Flexible working.
*Shopping discount via Blue Light Card and The Benefits website.
*Paid annual leave (pro rata).
*Contributory pension scheme with life assurance.
*Free and confidential 24/7 access to a health portal, counselling and support.
*Recommend a Friend scheme – earn up to £500.
For more details about the role, please have a look at the role profile.
Ready to Apply?
If you’re passionate about making a real difference and supporting both individuals and staff to thrive, we’d love to hear from you. You’ll have clear opportunities to grow and develop your career within Avenues, while making a meaningful impact every single day.
As part of our commitment to the Disability Confident Scheme, candidates who declare a disability and meet the essential criteria for this role will be offered the opportunity to demonstrate their abilities at interview.