Job Title: Customer Service Advisor
Location: Southampton
Salary: Up to £30k per annum
Hours: Full Time (Monday to Friday)


Job Overview
*The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for every customer interaction.


Key Responsibilities
*Handle customer enquiries via phone, email, live chat, or face-to-face
*Provide accurate information about products, services, and processes
*Resolve customer issues and complaints in a professional and timely manner
*Process orders, returns, and account updates accurately
*Maintain up-to-date and detailed customer records
*Meet individual and team performance targets
*Escalate complex issues to the appropriate department when required
*Follow company policies, procedures, and data protection guidelines


Key Skills & Experience
*Previous experience in a customer service or contact centre role (desirable but not essential)
*Excellent verbal and written communication skills
*Strong listening and problem-solving abilities
*Ability to remain calm and professional under pressure
*Confident using computer systems and CRM software
*A positive, can-do attitude and strong work ethic


Personal Attributes
*Customer-focused and empathetic
*Reliable and punctual
*Team player with the ability to work independently
*Willingness to learn and develop new skills


Next Steps
Apply online or contact Reed Southampton for more information.