*Customer Service Manager
*Wakefield based - on-site
*Supply & Service Industry
*£50,000 - £55,000
Client Details
Page Group are delighted to be working in partnership with a long standing client on the appointment of a new Customer Service Manager at their Wakefield Site. Reporting into site Directors, the role will have full leadership of an internal Customer Service Function along with a field based relationship management function
Description
*Create, implement and deliver the Customer Service strategy for the business to help achieve wider company objectives
*Leadership of internal customer service responsible for order management, customer enquiries, updates on orders and arranging distribution
*Leadership of field based relationship / account managers responsible for understanding customer issues, understand customer requirements, managing complaints, and driving retention of B2B customers
*Drive retention through delivery of world class service to B2B Customers, ensuring Accounts are reviewed in line with contractual agreements, and SLA’s are maintained
*Take ownership of escalated customer issues by being proactive and listening to customer
*Work cross functionally with teams including logistics, operations and credit control to ensure the end to end customer journey can be mapped out to deliver a positive experience for customers
*Proactively manage resource in line with customer demand taking into account peak period, customer demand and understanding customers long term requirements
*Use all available information to make data driven decisions that will support the business in achieving wider objectives
Profile
*Prior leadership of a Customer Service Function
*Commercially astute
*Ability to build and maintain strong working relationships with customers
*Understanding of the wider customer supply chain
*Strong internal stakeholder engagement
*Excellent communication skills both written and verbal
Job Offer
The role of Customer Service Manager will be based in the Wakefield area and has great links to the M1 & M62.
Salary of £50,000 - £55,000 on offer depending on experience, plus exceptional benefits (disclosed upon application)
Please note - the successful applicant will need a Full UK driving license due to role requirements