Member Services Team Leader
other jobs Morgan Hunt UK Limited
Added before 2 Days
- England,London,City of London
- Full Time, Temporary
- £28.94 per hour
Job Description:
We’re seeking an experienced interim team leader to provide short term support to their Member Services team during a particularly busy period, driven by high service demand, CRM transition activity, and ongoing recruitment.
Working closely with the Senior Member Services Manager and existing Team Leaders, you’ll add vital leadership capacity, directly supporting a team of 10 permanent staff alongside temporary colleagues.
This role is focused on ensuring service stability, strengthening operational performance, reducing compliance risk, enhancing quality oversight, and enabling senior managers to focus on strategic planning for the annual renewals campaign.
The role is for 6 months and is hybrid working - 2 days in the office and 2 remote.
Key responsibilities include:
*Providing day-to-day leadership and operational support to the Member Services team
*Maintaining service quality and performance during periods of change and increased demand
*Supporting risk reduction through strong compliance and process oversight
*Enhancing team effectiveness and service delivery standards
*Creating additional management capacity to support planning for annual renewals
This is an excellent opportunity for a proactive, hands-on leader with strong service management experience to make an immediate impact in a busy environment
About You
*At least 2 years’ supervisory experience in a membership or customer-focused environment
*Experience leading teams in high-volume service settings
*Strong customer service, complaint resolution, and problem-solving skills
*Experience managing day-to-day operations, quality, and compliance
*Skilled in coaching, motivating, and developing team members
*Confident handling escalations and service challenges under pressure
*Experience using CRM systems (Salesforce desirable)
*Good understanding of GDPR and data protection
*Excellent communication skills with a calm, practical leadership approach
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Working closely with the Senior Member Services Manager and existing Team Leaders, you’ll add vital leadership capacity, directly supporting a team of 10 permanent staff alongside temporary colleagues.
This role is focused on ensuring service stability, strengthening operational performance, reducing compliance risk, enhancing quality oversight, and enabling senior managers to focus on strategic planning for the annual renewals campaign.
The role is for 6 months and is hybrid working - 2 days in the office and 2 remote.
Key responsibilities include:
*Providing day-to-day leadership and operational support to the Member Services team
*Maintaining service quality and performance during periods of change and increased demand
*Supporting risk reduction through strong compliance and process oversight
*Enhancing team effectiveness and service delivery standards
*Creating additional management capacity to support planning for annual renewals
This is an excellent opportunity for a proactive, hands-on leader with strong service management experience to make an immediate impact in a busy environment
About You
*At least 2 years’ supervisory experience in a membership or customer-focused environment
*Experience leading teams in high-volume service settings
*Strong customer service, complaint resolution, and problem-solving skills
*Experience managing day-to-day operations, quality, and compliance
*Skilled in coaching, motivating, and developing team members
*Confident handling escalations and service challenges under pressure
*Experience using CRM systems (Salesforce desirable)
*Good understanding of GDPR and data protection
*Excellent communication skills with a calm, practical leadership approach
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Job number 3729654
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Company Details:
Morgan Hunt UK Limited
Company size: 100–249 employees
Industry: Recruitment Consultancy
Morgan Hunt is a nationwide recruitment business with a quality-assured reputation for staffing solutions that result in placing talented people into ...