About the RoleWe are seeking an experienced and highly motivated Field Operations Manager to lead and deliver UAV field operations across a wide range of applications.
This is a hands-on leadership role responsible for managing operational delivery in the field, including demonstrations, training, technical support, and system trials. You will oversee a team of pilots and technicians while ensuring high standards of safety, compliance, and customer satisfaction.
The role requires a proactive, organised individual with strong technical awareness and the ability to operate effectively in dynamic, real-world environments.
Key ResponsibilitiesOperations & Project Delivery*Plan, coordinate, and execute field operations including:
*system demonstrations
*customer deployments
*field service, maintenance, and repairs
*research and development trials
*Develop operational plans considering airspace restrictions, regulatory requirements, and client needs
*Coordinate approvals and logistics to ensure successful delivery of field activities
Team Leadership*Lead, mentor, and manage a team of UAV pilots and technical specialists
*Promote a strong culture of safety, performance, and continuous improvement
*Ensure all team members are trained and competent in both operation and maintenance of systems
Customer Engagement & Support*Act as the primary point of contact for customers requiring:
*service and maintenance
*operational support
*technical guidance
*Manage inbound and outbound enquiries, ensuring timely and accurate responses
*Build and maintain strong relationships with clients and partners
Training & Capability Development*Coordinate and deliver training for:
*internal personnel
*external customers
*Ensure all operators meet required competency and compliance standards
Compliance & Safety*Maintain strict adherence to UAV regulations and operational safety standards
*Implement and enforce company procedures and best practices across all field activities
*Manage risk and incident response in operational environments
Skills & ExperienceEssential*Proven experience in operations management, field service, or project delivery
*Strong leadership and team management experience
*Excellent organisational and communication skills
*Ability to manage multiple priorities in a fast-paced environment
*Strong problem-solving skills and attention to detail
Technical / Industry Background*Experience in aviation, UAV/drone operations, or technical field services
*Understanding of flight operations, safety, and regulatory frameworks
*Background in engineering (mechanical, electronic, or software) or technical systems
Desirable*UAV piloting experience and/or relevant certification (e.g. GVC or equivalent)
*Experience with:
*drone systems and payloads
*field-based testing or deployments
*international operations
*Knowledge of drone regulations and compliance