The CompanyAn established and growing automotive finance provider, known for excellent customer service and long-term client relationships. A values-led culture and a supportive team environment make this a great place to build your career.
The RoleJoin the Credit Operations team as a Complaints Specialist, managing regulated complaints and complex enquiries. You’ll ensure full compliance with FCA, FOS, and GDPR standards while helping customers reach fair and timely resolutions.
Key responsibilities:
*Manage written and verbal complaints within FCA timeframes

*Handle third-party queries and SARs

*Maintain accurate case records

*Liaise with internal teams and external partners

*Own each case from start to resolution

*Meet personal and team KPIs

About YouYou’re experienced, empathetic, and confident handling complaints in a regulated setting. A strong communicator who thrives under pressure and takes pride in delivering fair outcomes.
Requirements:
*2+ years in complaints handling (financial services)

*Automotive finance experience (essential)

*Strong knowledge of FCA/FOS/GDPR rules

*Excellent written and verbal skills

*Strong attention to detail and case management experience

*Proficient in MS Word and Excel

What’s on Offer*Competitive salary + bonus

*Pension, healthcare, and benefits

*Career development support

*Friendly, inclusive team culture

Apply now to join a trusted business where your work makes a real difference.